×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Cisco 7942 unable to Register on UC540:registration rejected:Max phones

Unanswered Question
Jan 11th, 2012
User Badges:

Hye All,


I have a 7942g phone. it's IP configuration is static and it has to register on a UC540 that has a capacity of 40 ephones.

Right now, 14 phones are registered on this equipment but when i wish to add any other phone, it mentions

registration rejected:Max phones.

I ran the debug ephone error command and obtained the following


001190: Jan 1 13:35:15.537: New Skinny socket accepted [2] from 0, sub 1 (14 active)

001191: Jan 1 13:35:15.537: sin_family 2, sin_port 49575, in_addr 172.17.136.18

001192: Jan 1 13:35:15.537: skinny_add_socket 2 172.17.136.18 49575

001193: Jan 1 13:35:16.121:

Skinny StationAlarmMessage on socket [15] 172.17.136.18

001194: Jan 1 13:35:16.121: ** severityWarning p1=0 [0x0] p2=0 [0x0]

001195: Jan 1 13:35:16.121: 7: Name=SEP64A0E7F6896B Load= SCCP42.9-0-2SR2S TFTP Timeout

001196: Jan 1 13:35:16.149: %IPPHONE-6-REG_ALARM: 25: Name=SEP64A0E7F6896B Load= SCCP42.9-0-2SR2S Last=Initialized

001197: Jan 1 13:35:16.149:

Skinny StationAlarmMessage on socket [15] 172.17.136.18

001198: Jan 1 13:35:16.149: severityInformational p1=0 [0x0] p2=0 [0x0]

001199: Jan 1 13:35:16.149: 25: Name=SEP64A0E7F6896B Load= SCCP42.9-0-2SR2S Last=Initialized

001200: Jan 1 13:35:16.177: ephone-(19)[15] StationRegisterMessage (14/14/41) from 172.17.136.18

001201: Jan 1 13:35:16.177: ephone-(19)[15] Register StationIdentifier DeviceName SEP64A0E7F6896B

001202: Jan 1 13:35:16.177: ephone-(19)[15] StationIdentifier Instance 0    deviceType 434

001203: Jan 1 13:35:16.177: ephone-19[18/-1]:stationIpAddr 172.17.136.18

001204: Jan 1 13:35:16.177: ephone-19[18/-1][SEP64A0E7F6896B]:maxStreams 5

001205: Jan 1 13:35:16.177: ephone-19[18/-1][SEP64A0E7F6896B]:From Phone raw protocol Ver 0x85720013

001206: Jan 1 13:35:16.177: ephone-19[18/-1][SEP64A0E7F6896B]:protocol Ver 0x85720013

001207: Jan 1 13:35:16.177: ephone-19[18/-1][SEP64A0E7F6896B]:phone-size 58024 dn-size 816

001208: Jan 1 13:35:16.177: ephone-(19) Allow any Skinny Server IP address 41.90.133.202SEP64A0E7F6896B: Registration failed. Max phone count reached

001209: Jan 1 13:35:16.177: Failed SkinnyAssociatePhone for SEP64A0E7F6896B tag 19

001210: Jan 1 13:35:16.177: Skinny register (phones=14/14/41) REJECT from IP 172.17.136.18

001211: Jan 1 13:35:46.461: socket 15 fatal error 254! can't read msg header with size -1, fd 15

001212: Jan 1 13:35:46.461:  it's a stale socket! delete it!!



telephony-service

video

authentication credential cisco cisco

fxo hook-flash

max-ephones 40

max-dn 300

ip source-address 192.168.213.1 port 2000




Can some one help me to solve this issue?

Thanks in advance

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
David Trad Thu, 01/12/2012 - 15:29
User Badges:
  • Gold, 750 points or more
  • Cisco Designated VIP,

    2013 Small Business

Hi There,


If possible can you do a full reload of the system and then try again?


Also can you give us a snapshot of how many ephones are created? Would be good to make sure that you do not have an excess amount of ephones already created that are not being used.


Also was the users licenses managed by CCA or did you do it manually? Or maybe a silly question did you modify the Max ephone # count to 40, or did this happen during a software upgrade??


Any further info you can give would be appreciated, even a running configuration with all the sensitive info like user/pass removed would be good as well... Please attach it as a txt file and do not post it directly onto the forum.



Cheers,



David.

Actions

This Discussion