Unity 5.x: Delivery status to Exchange (External)

Answered Question
Jan 12th, 2012
User Badges:
  • Silver, 250 points or more
  • Events Top Contributors,

    External, 2014

Good Morning,


Anyone know how can I check if the message was delivered to an Exchange Account ??


I´m having problems with one specific account, but the MS team told me that all is fine from their side (MS exchange), so I need to know if the Unity have some tool to check if the voice emails are delivered correctly.


This mailbox belongs to one group (4 users). But no one are receiving the voicemail in their mailbox.



Any help will be useful.

Thanx

Correct Answer by Bradford Magnani about 5 years 2 months ago

Hi Leonardo,


There's no way to check for delivery status from Unity.  Unity talks to Exchange like an Outlook client more or less.  If you leave a voice message for a user, if you don't see it stuck in Commserver\UnityMTA directory on the Unity server, then the message was sent to Exchange.  In that case, Microsoft should've ran Message Tracking to confirm where the message was sent.  I would also check the application event logs on Unity at the time you leave a message for that group and see if there are any errors thrown. 


Hope that helps,

Brad

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Correct Answer
Bradford Magnani Thu, 01/12/2012 - 07:55
User Badges:
  • Cisco Employee,

Hi Leonardo,


There's no way to check for delivery status from Unity.  Unity talks to Exchange like an Outlook client more or less.  If you leave a voice message for a user, if you don't see it stuck in Commserver\UnityMTA directory on the Unity server, then the message was sent to Exchange.  In that case, Microsoft should've ran Message Tracking to confirm where the message was sent.  I would also check the application event logs on Unity at the time you leave a message for that group and see if there are any errors thrown. 


Hope that helps,

Brad

Leonardo Oliveira Thu, 01/12/2012 - 09:12
User Badges:
  • Silver, 250 points or more
  • Events Top Contributors,

    External, 2014

I Checked this directory and don´t have any message that I left for tests. So, Unity is making his job. I informed the MS team about the Message Tracking.


Thank you Brad, this info was very usefull.

Actions

This Discussion

Related Content