Intermittent dropouts Intel Centrino Advanced-N 6205

Answered Question
Jan 12th, 2012

We are having big problems just with this particular adapter in our environment. We are getting intermittent dropouts. The connection will freeze and stop responding to the point where you have to do a windows repair or restart the adapter to get it working again. You can be connected for a whole day with no issues or it could happen at random eg after 20 mins of being connected. Other devices in close proximity e.g. an intel 5100 and 5300 agn are working perfectly.

You get no indication that the connection has dropped and the adapter in the systray looks as if it is still transmitting packets but not recieving any. Cisco WCS troubleshoot indicates no problems. Events in the debug stop and dont start again until you do a repair on the machine.

Intel and Lenovo support have been really unhelpful (they basically don't want to know, apalling service), so now i am turning to Cisco just in case its a configuration issue, which i don't believe it is as we have no reported issues at all with other clients.

On the machine sides we have:

Lenovo x220 Tablet with Intel Centrino Advanced-N 6205 mini pci-e adapter.

Also happening with Fujitsu T730 tablets also with with Intel Centrino Advanced-N 6205 mini pci-e adapters

We have tried all intel driver versions from the latest 14.2.0.10 down to the OEM versions supplied.

they are running Windows XP SP3. We have also tried it with Windows 7 and get similar issues.

We are using Windows Wireless Zero Configuration, WPA2-AES with PEAP and machine (computer) authentication against Cisco ACS v5.2 talking to AD.

On the Wireless infrastructure side we have:

Cisco 1142N (-E-K9) APs connected to 3750G w/poe stacks

The controller is a 3750G-24-WS-50 model running version 7.0.116.0

managed by WCS.

The wireless has 20mhz channels on 1,6,11 on the 2.4ghz side (N is disabled) but we do have N enabled with 40mhz channels on the 5ghz with all UK country channels.

The machines connect at up to 300mb/s and signal quality is excellent. AP density is quite high in the room. DCA, TPC and Tx power control are enabled and set to automatic.

Can't think of more detail to include but I would appreciate any ideas anyone may have.

I have this problem too.
0 votes
Correct Answer by pcroak about 2 years 2 months ago

Hi All,

I wanted to shed some light on this topic. We are aware of an issue with connection dropouts on the Intel 6205 specifically. The issue will be resolved in the 15.1 Intel drivers. The root cause has to do with a failure to ack a packet when Infrastructure MFP is enabled, so the current workaround is to disable infrastructure MFP.

If you can, please try disabling Infrastructure MFP and test the client connectivity.

-config wps mfp infrastructure disable

Regards,

-Pat

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Average Rating: 5 (2 ratings)
Stephen Rodriguez Thu, 01/12/2012 - 09:03

Are you able to do a wireless sniffer trace to see if the client is truly not sending data, or the ap is just dropping it?

Sent from Cisco Technical Support iPhone App

chris.brunt Thu, 01/12/2012 - 09:14

With wireshark i can see packets going to the adapter but they get no response.

Scott Fella Thu, 01/12/2012 - 09:05

So it only happens with this wlan ssid?  Can you post the show wlan

chris.brunt Thu, 01/12/2012 - 09:12

(Cisco Controller) >show wlan 5

WLAN Identifier.................................. 5

Profile Name..................................... SSID vlan 6

Network Name (SSID).............................. SSID

Status........................................... Enabled

MAC Filtering.................................... Disabled

Broadcast SSID................................... Enabled

AAA Policy Override.............................. Disabled

Network Admission Control

  Radius-NAC State............................... Disabled

  SNMP-NAC State................................. Disabled

  Quarantine VLAN................................ 0

Maximum number of Associated Clients............. 0

Number of Active Clients......................... 1

Exclusionlist.................................... Disabled

Session Timeout.................................. Infinity

CHD per WLAN..................................... Enabled

Webauth DHCP exclusion........................... Disabled

Interface........................................ vlan6

Multicast Interface.............................. Not Configured

WLAN ACL......................................... unconfigured

DHCP Server...................................... Default

DHCP Address Assignment Required................. Disabled

Static IP client tunneling....................... Disabled

Quality of Service............................... Silver (best effort)

Scan Defer Priority.............................. 4,5,6

Scan Defer Time.................................. 100 milliseconds

WMM.............................................. Allowed

WMM UAPSD Compliant Client Support............... Disabled

Media Stream Multicast-direct.................... Disabled

CCX - AironetIe Support.......................... Enabled

CCX - Gratuitous ProbeResponse (GPR)............. Disabled

CCX - Diagnostics Channel Capability............. Disabled

Dot11-Phone Mode (7920).......................... Disabled

Wired Protocol................................... None

IPv6 Support..................................... Disabled

Peer-to-Peer Blocking Action..................... Disabled

Radio Policy..................................... All

DTIM period for 802.11a radio.................... 1

DTIM period for 802.11b radio.................... 1

Radius Servers

   Authentication................................ 192.168.1.170 1812

   Authentication................................ 192.168.14.7 1812

   Accounting.................................... 192.168.1.170 1813

   Accounting.................................... 192.168.14.7 1813

   Dynamic Interface............................. Disabled

Local EAP Authentication......................... Disabled

Security

   802.11 Authentication:........................ Open System

   Static WEP Keys............................... Disabled

   802.1X........................................ Disabled

   Wi-Fi Protected Access (WPA/WPA2)............. Enabled

      WPA (SSN IE)............................... Disabled

      WPA2 (RSN IE).............................. Enabled

         TKIP Cipher............................. Disabled

         AES Cipher.............................. Enabled

                                                               Auth Key Management

         802.1x.................................. Enabled

         PSK..................................... Disabled

         CCKM.................................... Disabled

         FT(802.11r)............................. Disabled

         FT-PSK(802.11r)......................... Disabled

FT Reassociation Timeout......................... 20

FT Over-The-Air mode............................. Enabled

FT Over-The-Ds mode.............................. Enabled

CCKM tsf Tolerance............................... 1000

   CKIP ......................................... Disabled

   IP Security................................... Disabled

   IP Security Passthru.......................... Disabled

   Web Based Authentication...................... Disabled

   Web-Passthrough............................... Disabled

   Conditional Web Redirect...................... Disabled

   Splash-Page Web Redirect...................... Disabled

   Auto Anchor................................... Disabled

   H-REAP Local Switching........................ Disabled

   H-REAP Local Authentication................... Disabled

   H-REAP Learn IP Address....................... Enabled

   Client MFP.................................... Optional

   Tkip MIC Countermeasure Hold-down Timer....... 60

Call Snooping.................................... Disabled

Roamed Call Re-Anchor Policy..................... Disabled

SIP CAC Fail Send-486-Busy Policy................ Enabled

SIP CAC Fail Send Dis-Association Policy......... Disabled

Band Select...................................... Enabled

Load Balancing................................... Enabled

Mobility Anchor List

WLAN ID     IP Address            Status

Scott Fella Thu, 01/12/2012 - 09:16

Disable the client load balancing and band select.  If that fixes your issue then try to enable band select, but don't enable load balancing.  Leave both off for a couple days and then try to enable band select only...... If you have issue with band select, then you know that you have to disable that too.

chris.brunt Thu, 01/12/2012 - 09:23

Thanks for the suggestion. I will give that a go on monday and report back.

Scott Fella Thu, 01/12/2012 - 09:28

That load balancing had caused me headaches! Many of the Apple devices will not connect with this enabled also.

Thanks,

Scott Fella

Sent from my iPhone

cwiuser01 Tue, 01/17/2012 - 10:37

I have the exact same scenario with the AD/ACS authentication and using WLC and WCS to manage the wirleless network.  The problem only occurs with the newer Intel Centrino Advanced-N 6205 as the bit older Advanced 6200-N does not have the problems.

My current configuration for the two SSID's that the client attaches to does not have the Client load balancing or band select enabled.

Any success with your changes?

chris.brunt Wed, 01/18/2012 - 07:07

I am waiting for feedback on the changes (disabled load balancing and band select on monday) at the moment.

mike.willing@ha... Wed, 01/18/2012 - 07:00

I've been have this exact issue with the following infrastructure:

Cisco 5508 running 7.1.91.0

Cisco 3602i (A)

Here is my current configuration.

(Cisco Controller) >show wlan 20                                             

WLAN Identifier.................................. 20

Profile Name..................................... Data_Laptop_Devices

Network Name (SSID).............................. wland1

Status........................................... Enabled

MAC Filtering.................................... Disabled

Broadcast SSID................................... Disabled

AAA Policy Override.............................. Disabled

Network Admission Control

  Radius-NAC State............................... Disabled

  SNMP-NAC State................................. Disabled

  Quarantine VLAN................................ 0

Maximum number of Associated Clients............. 0

Number of Active Clients......................... 1

Exclusionlist Timeout............................ 60 seconds

Session Timeout.................................. 86400 seconds

CHD per WLAN..................................... Enabled

Webauth DHCP exclusion........................... Disabled

Interface........................................ management

Multicast Interface.............................. Not Configured

WLAN ACL......................................... unconfigured

DHCP Server...................................... Default

DHCP Address Assignment Required................. Disabled

Static IP client tunneling....................... Disabled

Quality of Service............................... Silver (best effort)

Scan Defer Priority.............................. 5,6

Scan Defer Time.................................. 100 milliseconds

WMM.............................................. Allowed

WMM UAPSD Compliant Client Support............... Disabled

Media Stream Multicast-direct.................... Disabled

CCX - AironetIe Support.......................... Enabled

CCX - Gratuitous ProbeResponse (GPR)............. Disabled

CCX - Diagnostics Channel Capability............. Disabled

Dot11-Phone Mode (7920).......................... Disabled

Wired Protocol................................... 802.1P (Tag=3)

IPv6 Support..................................... Disabled

Passive Client Feature........................... Disabled

Peer-to-Peer Blocking Action..................... Disabled

Radio Policy..................................... 802.11a only

DTIM period for 802.11a radio.................... 1

DTIM period for 802.11b radio.................... 1

Radius Servers

   Authentication................................ 10.240.85.171 1812

   Authentication................................ 10.240.85.172 1812

   Accounting.................................... 10.240.85.171 1813

   Accounting.................................... 10.240.85.172 1813

   Dynamic Interface............................. Disabled

Local EAP Authentication......................... Disabled

Security

   802.11 Authentication:........................ Open System

   Static WEP Keys............................... Disabled

   802.1X........................................ Disabled

   Wi-Fi Protected Access (WPA/WPA2)............. Enabled

      WPA (SSN IE)............................... Disabled

      WPA2 (RSN IE).............................. Enabled

         TKIP Cipher............................. Disabled

         AES Cipher.............................. Enabled

      Auth Key Management

         802.1x.................................. Enabled

         PSK..................................... Disabled

         CCKM.................................... Enabled

         FT(802.11r)............................. Disabled

         FT-PSK(802.11r)......................... Disabled

FT Reassociation Timeout......................... 20

FT Over-The-Air mode............................. Enabled

FT Over-The-Ds mode.............................. Enabled

CCKM tsf Tolerance............................... 1000

   CKIP ......................................... Disabled

   Web Based Authentication...................... Disabled

   Web-Passthrough............................... Disabled

   Conditional Web Redirect...................... Disabled

   Splash-Page Web Redirect...................... Disabled

   Auto Anchor................................... Disabled

   H-REAP Local Switching........................ Enabled

   H-REAP Local Authentication................... Disabled

   H-REAP Learn IP Address....................... Enabled

   Client MFP.................................... Optional

   Tkip MIC Countermeasure Hold-down Timer....... 60

Call Snooping.................................... Disabled

Roamed Call Re-Anchor Policy..................... Disabled

SIP CAC Fail Send-486-Busy Policy................ Enabled

SIP CAC Fail Send Dis-Association Policy......... Disabled

Band Select...................................... Disabled

Load Balancing................................... Disabled

Any thoughts or suggest would be appreciated.

Scott Fella Wed, 01/18/2012 - 07:13

Try to set the wireless policy to all first. Then after that test I would disable 2.4 on the client and then set the SSID to 802.11a only and see if that works.

Thanks,

Scott Fella

Sent from my iPhone

chris.brunt Wed, 01/18/2012 - 07:41

I have disabled n and 802.11a before on the client with no difference but can't do it on the ssid as we have b/g only devices that connect.

Scott Fella Wed, 01/18/2012 - 07:47

You have this on your ssid:

Radio Policy..................................... 802.11a only

So how is your clients using the 2.4ghz?

chris.brunt Wed, 01/18/2012 - 08:02

Mikes is set to a only my radio policy is set to all see my post further up.

chris.brunt Wed, 01/18/2012 - 08:09

I'm waiting for feedback from the users. Unfortunately I am not on site myself.

mike.willing@ha... Wed, 01/18/2012 - 07:55

I changed the radio policy to all and forced it to (a) on the client side.  Still seeing the same issue.  I opened a TAC case to see what they have to say.

jasonwing Mon, 01/23/2012 - 07:32

I experienced this same issue when the help desk started to roll out new laptops. After an extensive amount of troubleshooting, updating the laptop wireless NIC driver resolved the issue.

My laptop model is a Dell 6420 and it has the same wireless NIC as your Lenovo:

Intel® Centrino® Advanced-N 6205

Out of the box, the driver version was 14.0.1.2.

When I updated the driver version to 14.2.0.10, the issue was resolved. I downloaded the driver directly from Intels site.

dtamburin Mon, 01/23/2012 - 08:27

Just want to chime in here. 

We are also suffering from this exact same issue at our organization. 

We tried upgrading to the latest drivers, but it didnt help. 

Same card: Intel® Centrino® Advanced-N 6205, on HP 8460p's, Windows 7

blakekrone Mon, 01/23/2012 - 08:36

The joys of wireless cards, each vendor has a slightly different FRU number on the card and they are slightly different so while it might work in one manufacture another might have introduced an issue. I've been down this road before.

Do you have any Symantic products installed on the machines? I've seen that cause issues before with Intel cards. Uninstalling any Symantec firewall type products resolved in the past for me. I would look at the network adapters, anything that was installed that puts any hooks into the properties page where you configure your IPv4/IPv6 properties should be removed for testing.

George Stefanick Mon, 01/23/2012 - 08:53

Check your roaming aggressiveness. We deployed a few hundred new dells and the image had roaming set to aggressive on the intel client.  Once we dialed them back the disconnects stops all together.

BBDenmark Tue, 01/24/2012 - 03:18

Problem solved (for me anyway)

Hi all.

I had the same problem with Intel Centrino Advanced-N 6205 wifi card.

We just bought 500 Lenovo X220i and Lenovo L520 and they suffered from the same problem.

We are running Microsoft Windows XP PRO PS3 DK with driver version 14.3.0.6 from Intel’s webpage.

There is no Lenovo software installed what so ever other than the hardware drivers.

And our wifi controllers are MERU.

I did the following (on a Danish XP so maybe some translation errors here).

Open System in Control Panel. Click Hardware, device manager and find the wifi card.

Go to Advanced and under properties scroll down to the power management. Remove the check mark to the right (standard value) and set the slider to max.

Hope this helps you also.

Kind regard

dtamburin Tue, 01/24/2012 - 11:33

I can confirm that the issue happens on both Meru and Cisco hardware, as we are moving from Meru to Cisco (slowly) and some of our older sites are still running Meru.

I'm trying the power management click box that Brian suggested and will report, my findings.

Have a good one

chris.brunt Fri, 01/27/2012 - 02:51

We got a 10 of these laptops and ran them for a day and tried adjusting the power management settings. Roaming agressiveness. Disabling a (just using b/g), disabling b/g (just using a), disabled n. Transmit power etc....  Nothing makes any difference to the drop outs. This is clearly an Intel adapter/driver issue.

chris.brunt Fri, 01/27/2012 - 02:54

Just to confirm after over a week of testing. Disabling band select and client load balancing has made no difference to the drop outs with the 6205.

No choice but to log a TAC case for this now. We need Intel to look at this but we have no way of logging a call with them.

dtamburin Fri, 01/27/2012 - 05:47

Just to confirm also.  I am seeing the same results as chris.brunt, nothing helps.

Davidt

Correct Answer
pcroak Fri, 01/27/2012 - 13:01

Hi All,

I wanted to shed some light on this topic. We are aware of an issue with connection dropouts on the Intel 6205 specifically. The issue will be resolved in the 15.1 Intel drivers. The root cause has to do with a failure to ack a packet when Infrastructure MFP is enabled, so the current workaround is to disable infrastructure MFP.

If you can, please try disabling Infrastructure MFP and test the client connectivity.

-config wps mfp infrastructure disable

Regards,

-Pat

chris.brunt Mon, 01/30/2012 - 02:32

Thanks this is very useful. I have rolled out this workaround and have asked all of my users to test. We should know in a few days if this has resolved the issue.

chris.brunt Mon, 02/13/2012 - 03:11

Just to confirm our clients are now working with the workaround suggested by pcroak. When are Intel due to bring out the 15.1 driver version?

naburleson Mon, 04/09/2012 - 09:35

Intel just released the 15.1 drivers, just updated my machine, will let you know if it fixes the issue. Thanks.

naburleson Mon, 02/06/2012 - 10:07

Same issue at my company as well.  Hopefully this will be resolved soon.

Chuck Dillon Wed, 03/28/2012 - 13:52

Would this problem described above also affect an Intel 6205 client not using WPA2?

I see the work around provided by Pat (-config wps mfp infrastructure disable) is for WPA2 clients.

We are seeing what I believe to be the same issue with a WPA/PSK clients.

Our clients are using the 14.0.1.2 driver. I noticed the latest and greatest is 14.3.1 for Win7 (released this month) which we will start testing.

15.1 seems to be quite a ways off.

thannks, Chuck

naburleson Mon, 04/09/2012 - 09:37

I haven't tested it with WPA, but if your using mfp then you'll suffer from the same issue I would think.

weterry Tue, 04/10/2012 - 09:34

This is an 11n blocking interopability issue triggerred by something like the client ignoring the block setup. As far as I know, if you are using WPA and not WPA2, you won't "trigger" this issue (since you wont be doing 11n).

naburleson Thu, 04/12/2012 - 06:50

Good info, it makes sense that it's effecting 11n.  The release notes for the new driver state they fixed a issue with 11n.

chris.brunt Tue, 04/10/2012 - 03:36

Hi I am also testing the 15.1 drivers but need proof of a fix before I can enable mfp again.

Sent from Cisco Technical Support iPhone App

ahaywood2 Thu, 12/19/2013 - 11:41

The fix for me consisted of a few things:

1. uninstall intel pro/set software

2. in device manager uninstall wireless card 6205 and check the optional box for removing the drivers as well.

3. download the intel 6205 wireless 14.2.0.10 DRIVERS ONLY zip package

4. unzip drivers package and launch device manager again

4. in device manager right click your computer at the top of window and select scan for hardware changes and the 'network controller' with a yellow warning icon should appear. Right click 'network controller' and select update driver.

5. in driver window select  browse my pc for files and navigate to the location where you un-zipped the 14.2.0.10 DRIVERS ONLY files/folder.

This should install the driver for the card and will then re-appear: Overal point is that windows can be VERY picky when it comes to managemnt of the wireless card via OS or intel's HORRIBLE pro/set software. back in the day it was a known that one must open services and disable 'wireless zero config' service if you were going to run any other wireless network managemnt software. spposedly intel's software is smarter than that now and it automatically disables that servicem however I found that the service was still running...So yah give it a shot and let me know if this works for you..worked for me, and now my boss is happy he can use his computer again.

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