I am about to migrate the other half of the company from 3com NBX to our CUCM 8.5 cluster. I have ran into a BIG issue:
Currently on the 10 + year 3com system the executive assitance has 4 parks they use for the executives. When a call comes in it is parked and both the assitant and the executive can see a red light on the phone line indicating which park contains the call. The executive goes off hook and presses the button with the red light and resumes the call.
Ok I am trying to replicate this with Directed Call Park BLF. I can see the red light on both ends of the phones when it is park however I can not resume the call by pressing the call park button. I have researched this and find old posts that this is not possible.
I created a BLF speed dial to the call park retrievel number however it still is not lit.
Has anyone found a way around this or is there something that I am missing?
Thanks for the help!