Directed Call Park BLF

Unanswered Question
Jan 12th, 2012

I am about to migrate the other half of the company from 3com NBX to our CUCM 8.5 cluster. I have ran into a BIG issue:

Currently on the 10 + year 3com system the executive assitance has 4 parks they use for the executives. When a call comes in it is parked and both the assitant and the executive can see a red light on the phone line indicating which park contains the call. The executive goes off hook and presses the button with the red light and resumes the call.

Ok I am trying to replicate this with Directed Call Park BLF. I can see the red light on both ends of the phones when it is park however I can not resume the call by pressing the call park button. I have researched this and find old posts that this is not possible.

I created a BLF speed dial to the call park retrievel number however it still is not lit.

Has anyone found a way around this or is there something that I am missing?

Thanks for the help!

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Average Rating: 0 (0 ratings)
jsmcniel88 Thu, 01/12/2012 - 10:01

Reversion timer would not work here as I need to resume the call when the button is pressed.

leonardotadeu Thu, 01/12/2012 - 10:12

No you cant use the BLF key to pickup the parked call, you must dial the prefix/parking stall combination.

From the documentation look the step 4, TO RETRIEVED the parked call:

Example 1: Using the Directed Call Park Feature—Parked Call Gets Retrieved

The following example illustrates the use of the directed call park feature and retrieval of the parked call.

1. Users A1 and A2 connect in a call.

2. To  park the call, A1 presses the Transfer softkey (or Transfer button, if  available) and dials directed call park number 80 (for example) or  presses the BLF button for directed call park number 80 (if the phone  model supports the BLF button).

3. A1  either presses the Transfer softkey (or Transfer button) again or goes  on hook to complete the directed call park transfer. This action parks  A2 on directed call park number 80.

4. From  any phone with a correctly configured partition and calling search  space, user B1 dials the directed call park prefix (21, for example)  followed by the directed call park number 80 to retrieve the call. B1  connects to A2.

Rate this if helps you

Thanks

jsmcniel88 Thu, 01/12/2012 - 10:41

Yes i have read this. I was looking to see if anyone had a work around or came up with a way in their environment.

mheard@brasfiel... Wed, 01/18/2012 - 12:01

In CUCM 8.5 the only this will work is if you are using SIP load on phones. The Feature is call Assisted Directed Call Park and it is not currently available for SCCP Phone Loads.

jsmcniel88 Wed, 01/18/2012 - 12:11

I decided to go with a retrival button and changed the service peramiters for speed dial await further digits to true.

So it looks like:

* <--- Directed call park 1 with light

* <---- Directed call park 2 with light

* < ---- Retrieval speed dial with directed call park access code (4)

So the squence to retrieve the call park is to select the retrieval speed dial and then the call park that is lit.

Thanks for the info, I think this will work for now.

Actions

Login or Register to take actions

This Discussion

Posted January 12, 2012 at 9:39 AM
Stats:
Replies:6 Avg. Rating:
Views:996 Votes:0
Shares:0
Tags: No tags.

Discussions Leaderboard

Rank Username Points
1 21,026
2 15,047
3 10,314
4 7,999
5 4,856
Rank Username Points
120
90
67
65
51