What is the best way for someone to track down the relationship between a 1800 number used by Company X, CUCM and UCCX. We have an auto attendant script that is triggered using a CTI route point. I know that the Telco translates the number into a local number, but where do I find the groundwork for this?
Is there a tool I can use to track down the process of my phone calling the 1-800 number other than pulling traces? What's the quickest way for me to find how this number breaks down from the my phone>1800 number call>customer service center
Is there a document that breaks down this process specifically or examples of the process (translating 1800 numbers used by aa.aef scripts)?