Solved: IP phone firmware compatible with call manager 7.1.5

mohammad abdullah · ‎01-17-2012

Good Day All,

Can anyone provide me a list of IP phones ( 7906-7911-7921wireless -7925 wireless-7945G-7960-7962G-7975G ) firmware compatible with callmanager 7.1.5 .

Thanks in advance for any assistance.

warm regards

Mohamed Abdullah

Aaron Harrison · ‎01-17-2012

Hi

Each version of CM includes firmware tested by Cisco with that version. Unless you experience specific issues with a particular handset you should stick with what is supplied.

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

Aaron Harrison · ‎01-21-2012

Hi

Are those the versions set in firmware defaults?

See if you can find the readme for your particular version like this one (http://www.cisco.com/web/software/282074295/42654/cucm-readme-715bsu3.pdf). You might find it if you go through the download process for that version, near the last steps, or just google it.

Near the end of the doc (page 12 in that example) it lists firmware for that version. First check that the files exist on your TFTP server, then set the defaults back to something sensible.

Also note this on page 3 of that document:

For all SCCP and SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 or later. Refer to the Firmware Versions in this Release section of this document to determine the firmware load provided in this Service Update

THis is a well documented issue, search the forums if you want more info on it - it's possible that someone has been trying to work around that issue which is how you've ended up with these odd settings for the firmware.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

Aaron Harrison · ‎01-17-2012

Hi

Each version of CM includes firmware tested by Cisco with that version. Unless you experience specific issues with a particular handset you should stick with what is supplied.

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

mohammad abdullah · ‎01-21-2012

Hi

I face a problem with ip phone models mention before doing restarted randomly and the message appeared are : authentication Failure or TCP-TIMEOUT . After i did troubleshooting I found the firmware apply on all IP phones model ( 7906-7911 and 7945G ) are 8-3-3. and this firmware does not compatible with CallManager V 7.1.5 as following :

IP Phone Model	Protocol	firmware	Status
7906	SCCP	SCCP11.8-3-3S	Not compatible
7911	SCCP	SCCP11.8-3-3S	Not compatible
7945G	SCCP	SCCP45.8-3-3S	Not compatible
7962G	SCCP	SCCP42.9-1-1SR1S	Not compatible
7975G	SCCP	SCCP75.9-1-1SR1S	Not compatible

the Source is the link below :

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/8_3_3/english/release/notes/75833.html

Aaron Harrison · ‎01-21-2012

Hi

Are those the versions set in firmware defaults?

See if you can find the readme for your particular version like this one (http://www.cisco.com/web/software/282074295/42654/cucm-readme-715bsu3.pdf). You might find it if you go through the download process for that version, near the last steps, or just google it.

Near the end of the doc (page 12 in that example) it lists firmware for that version. First check that the files exist on your TFTP server, then set the defaults back to something sensible.

Also note this on page 3 of that document:

For all SCCP and SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 or later. Refer to the Firmware Versions in this Release section of this document to determine the firmware load provided in this Service Update

THis is a well documented issue, search the forums if you want more info on it - it's possible that someone has been trying to work around that issue which is how you've ended up with these odd settings for the firmware.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

mohammad abdullah · ‎02-01-2012

thanks aaronharrison for your help and i will do up-grade for all ip phone model firmware not compatible with firmware mension on the linkyou sent it to me . thanks againe and I appreciate that you .