Unity Connection - create user account without mailbox?

Answered Question
Jan 18th, 2012

I have to create a couple user accounts in UNity Conenction to allow the user to be searchable via the auto attendant. My question is can I create an account in Unity Connection (7.1.3b) without creating a mailbox?  I have a couple users that need accounts, the phone accounts are just going to then be forwarded to outside DIDs so they dont actually need Voicemail boxes in our system. 

Any advice is appreciated, thanks

luke

I have this problem too.
0 votes
Correct Answer by Rob Huffman about 2 years 3 months ago

Hey Luke,

I'll just add an example to the good tips from Yosh (+5 "Y")

In my test I'm using 8600 as the newly created "Contact" in CUC

If I dial our main AA I can find 8600 in the voice enabled directory, and

I can also find 8600 via a dial by extension directory but without

changing the active greeting setting;

Allow Transfers to Numbers Not Associated with Users  or Call Handlers

and the Default System transfer restriction table I can't direct dial 8600 from AA

So I must adjust the Default System transfer restriction table as below;

The top most rule in our Default System transfer restriction table is

9??????????*

and is blocked on our system

But if I add 86??* above it in the table;

86??* - allow

This now allows transfers (direct dial) to the 86xx range of numbers even if they do not have a mailbox

on Unity Connection

Cheers!

Rob

Correct Answer by Rob Huffman about 2 years 3 months ago

Hi Luke,

You can create Contacts without any regard to your current LDAP config

Cheers!

Rob

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Chris Deren Wed, 01/18/2012 - 08:13

Yes, you can do that, when you build them you have option to create user with or without mailbox.

Chris

yahsiel2004 Wed, 01/18/2012 - 08:17

Luke you can create a user without a mailbox but please note that you will not be able to assign an extension to this user.

To create a new user select "New User" and under the user type select "User Without Mailbox"

Rob Huffman Wed, 01/18/2012 - 08:41

Hi Luke,

If you want to have people that can be searched via the voice-enabled or dial by name AA but don't have a mailbox on the systemyou can set them up as Contacts in Unity Connection which doesn't require any

licenses and can be used to route calls off-box as well

Cheers!

Rob

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yahsiel2004 Wed, 01/18/2012 - 08:46

Luke,

What Rob said is a better option then creating a user. I would go with his recommendation.

Regards,

Yosh

lukeprimm Wed, 01/18/2012 - 09:12

Excellent, thanks for all the responses.  Does it matter at all that we are synced with our LDAP servers?

Chris Deren Wed, 01/18/2012 - 09:29

No, it does not matter as in UCON you can build non-LDAP users or contacts.

Chris

Correct Answer
Rob Huffman Wed, 01/18/2012 - 09:30

Hi Luke,

You can create Contacts without any regard to your current LDAP config

Cheers!

Rob

lukeprimm Wed, 01/18/2012 - 09:40

So one last one, if I create the account "user without mailbox" they are then searchable via the AA, but there is no extension associated to their account so how could someone dial them off the AA?

yahsiel2004 Wed, 01/18/2012 - 11:08

Luke,

You shouldn't create a user without a mailbox instead create a Contact and you can put the phone number of that contact under "Transfer Extension".

Regards,

Yosh

lukeprimm Thu, 01/19/2012 - 07:13

Getting closer!  I am now able to hear the users name in the AA by searching for it, however, if I hit the AA and press the extension "7445" hit says "I do not recognize that as a valid extension"  Ughhhh

any ideas? thanks

Rob Huffman Thu, 01/19/2012 - 07:20

Hi Luke,

Under the active Greeting for the Call handler can you check;

Allow Transfers to Numbers Not Associated with Users  or Call Handlers

Cheers!

Rob

lukeprimm Thu, 01/19/2012 - 12:05

Thanks, that did make a difference, unfortunately it still doesn't work.  It now says "You cannot be transferred to this number, check the number and try again" 

yahsiel2004 Thu, 01/19/2012 - 12:11

Luke,

Have you verified the "Restiction Table" in Unity for "Default Transfer" to allow calls to be dialed out of Unity?

Regards,

Yosh

lukeprimm Thu, 01/19/2012 - 12:15

I have not, though I will cehck that in a minute.  I have a few other accounts just like this one, but for the sake of making them work, I went ahead and created them a Unity VM mailbox, even though they wont use it since the calls just gets forwarded out of our system. If I create them a VM mailbox, the call works fine, it just seems like a waste of resources and licenses.

yahsiel2004 Thu, 01/19/2012 - 12:29

Luke,

Is the example below what you are doing?

Unity:

Contact Test

Transfer Extension 7445

Call Manager:

Directory Number 7445

Call Forward All XXXXXXXXXX

Regards,

Yosh

lukeprimm Thu, 01/19/2012 - 12:39

Yes, that is correct.

Essentailly the problem is that if I create a user a voicemail box then they are fully searchable and can be direct dialed from the AA, if I dont crreate them a voicemail box, then they cannot be found.

thanks

yahsiel2004 Thu, 01/19/2012 - 13:22

Did you check the Restriction Tables as seen below:

- System Settings >> Restriction Tables >> Default SYSTEM  Transfer >> Look at the entry: *  >> Uncheck (unblock)the  blocked check-box of this entry. If you do not unblock this entry, when  you transfer the call, the system will response "You cannot be  transferred to this number. Check the number and try again"

Regards,

Yosh

Correct Answer
Rob Huffman Fri, 01/20/2012 - 06:29

Hey Luke,

I'll just add an example to the good tips from Yosh (+5 "Y")

In my test I'm using 8600 as the newly created "Contact" in CUC

If I dial our main AA I can find 8600 in the voice enabled directory, and

I can also find 8600 via a dial by extension directory but without

changing the active greeting setting;

Allow Transfers to Numbers Not Associated with Users  or Call Handlers

and the Default System transfer restriction table I can't direct dial 8600 from AA

So I must adjust the Default System transfer restriction table as below;

The top most rule in our Default System transfer restriction table is

9??????????*

and is blocked on our system

But if I add 86??* above it in the table;

86??* - allow

This now allows transfers (direct dial) to the 86xx range of numbers even if they do not have a mailbox

on Unity Connection

Cheers!

Rob

DBS-PhilDenton Tue, 01/24/2012 - 20:37

I just had this same issue and it as only fixed when I modified my "Default Outdial" table instead of "Default System Transfer".  Does that sound right???

yahsiel2004 Wed, 01/25/2012 - 05:22

Phil,

This is probably the best explanation for this:

Directory handlers provide directory assistance  that callers can use to reach Cisco Unity Connection users who have  mailboxes and who are listed in the directory. When a caller searches  for a user name or part of a name, a directory handler looks up the  extension and routes the call to the appropriate user. Callers can also  enter an extension to place a call from a directory handler; the  extension is checked against the applicable outcalling restriction table  if the caller is a user, or against the Default Outdial restriction  table if the caller is an outside caller.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag040.html#wp1052309

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/1x/administration/guide/acm080.html

Hope this helps

Regards,

Yosh

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