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IPPA Agents Logged Off Intermittently UCCX 8.5.1.11002-22

devildog98
Level 1
Level 1

‎01-18-2012 09:36 AM - edited ‎03-14-2019 09:12 AM

I recently upgraded to UCCX 8.5.1..11002-22 from 7.0(1)SR05 Build504.  Since doing the upgrade the agents that are using IPPA to login to the Call Center have been experiencing the following issues. Wanted to know if anyone else has experienced this and what they did to fix it.

If Operator 1 logs off to go to lunch and then signs back on it will log off Operator 3. The agent will have to log out completely and log back in to their phones using IPPA.

Have recieved the following errors on the phones when Operators log off and back on for lunch, breaks, end of shift

-Agent not on active call, kicks users off

-Cannot change agent state/phone out of service

-Cannot change current state

When all these errors are being generated, the agent can hit OK and get put in Not Ready, and then go to Ready, however they cannot recieve any calls until they log back in.  I have a case opened with TAC right now, but not getting very far.

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nowcommsupport
Level 1
Level 1

‎05-15-2012 02:37 PM

Hello,

Did you get anywhere with this? I think we're experiencing the same problem!

Agents are using 6941 phones with the SCCP69xx.9-1-1-2-sr firmware.

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nowcommsupport
Level 1
Level 1
In response to nowcommsupport

‎05-18-2012 07:24 AM

This turned out to be user error.

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