How to transfer a call that has gone through Traslation pattern to a hunt pilot?

Answered Question
Jan 19th, 2012

Hello Community, we have a "tralation pattern" (0500XXX) that makes the transformation to a "hunt pilot" (10800 internal dial number) this "hunt pilot" belongs to a "hunt list" and this belong to a "Line Group", but when the call is completed and the user needs to "Forward" the call, the original call hangs up, and the forward call is established with the user.

Traslation Pattern -> Hunt Pilot -> Hunt List -> Line Group -> Call Complete DN -> Try to Forward to Other Dn (in this step he call crashed)

I will thank your help.

I have this problem too.
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Correct Answer by Rob Huffman about 2 years 3 months ago

Hi Luis,

Sorry to jump in here, but can you please provide your Call Control

system (CME or CUCM) version and phone model type and firmware

version here

It almost sounds like you may be hitting a bug.

Cheers!

Rob

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Average Rating: 5 (1 ratings)
Chris Deren Thu, 01/19/2012 - 15:34

Where is the call Bering forwarded? Different location? Internal or external number?

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Jaime Valencia Thu, 01/19/2012 - 18:03

Is this a FW as in CFNA/CFB/CFA??? or do you mean you're transfering the call?

HTH

java

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luis.nunez@laoc... Fri, 01/20/2012 - 05:16

Hi Chris, we like to transfering a incoming call that complete all the way trought Traslation Pattern -> Hunt Pilot -> Hunt List -> Line Group -> Call Complete DN to another internal Dn. this incoming call is from anywhere (External, Internal, diferent location)

Correct Answer
Rob Huffman Fri, 01/20/2012 - 06:46

Hi Luis,

Sorry to jump in here, but can you please provide your Call Control

system (CME or CUCM) version and phone model type and firmware

version here

It almost sounds like you may be hitting a bug.

Cheers!

Rob

Jaime Valencia Fri, 01/20/2012 - 07:58

Can you explain exactly what you're pressing on the phone and what you see/hear when it fails??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

luis.nunez@laoc... Fri, 01/20/2012 - 10:05

when the call is answered by the user, he press forward softkey botton to transfer the call, after that the original call hangs up. and the second call is establish.

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Posted January 19, 2012 at 1:33 PM
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