I don't know why, but the trouble report I got yesterday just struck
me as being pretty humorous and I thought others might have some
similar user reporting that might brighten our day
Being a Voice guy I thought this was pretty sweet!
I've received a complaint from xxxx xxxxxx that when he picks up his phone's receiver, sometimes the call isn't
picked up. Maybe the little "hanger upper" thingy is sticking ... not sure.
Anyway you can swing by at some point and check it out?
Please remember to tag your threads and help support "Teachers without Borders"
Well on the line of Network Team is responsible for everything. I got a ticket the other day sent to the network infrastructure group that said, I missed a very important meeting because the clock on the wall had stopped, batteries died, can we get this resolved as soon as possible. Well lets see where do I begin...don't use a meeting appointment in Outlook where your laptop uses NTP to sync its time to milliseconds...nooooo, lets use a battery operated clock that is just there for show and maybe cost $5. Oh lets not forget the help-desk that sent it sits right under that clock and keeps batteries on hand for other things and just needed to stand up and change the batteries. So I went over made people move got the clock down and asked the person who sent the ticket over, who I made move, do you have a battery and they said sure here you go...still did not dawn on them....oh I could have done that. Oh have to run I just got an SNMP trap that the bathroom toilet paper is low..have to run.
Oh, the best one I had when I started at my current $POE came in like this
Can you pleas install the Macquarie Online Dictionary on my new PC
Note the ONLINE word in the request. Accessing it is as simple as typing in a URL to a web browser and entering subscription login details.
God, I love users who do things by rote - I like to play with their heads by re-arranging their desktop icons - they panic when they can't find Micro$oft LookOut in its usual place!
Don't drink and drive ...
NOTE: I'd be jealous if Mike or George has this in their office. Bl00dy oath!
Mind you, our standard image has not one, but *4* different browsers installed, to allow for the varied demands of our remote users - so I'm not sure what part of "http://www.macquarieonline.com.au/" needed installing.
I prefer another referrral page, but the filtering here won't let me post the URL, I suspect. I'll try anyway.
You can embed searches, but it doesn't work as well as lmgtfy - but it gets the message across anyway.
Apologies if this actually works, and offends someone/breaks the rules somehow. I won't complain if a moderator removes/modifies it.
Got a call yesterday (31 January 2012) by the field tech. Converstation went like this:
Tech: Hey Leo, I'm here at because the users were complaining about a loud beeping sound. I checked and it's coming from your switch.
Me: My switch?
T: Yes. A Cisco 2960S.
M: My switch? You certain?
T: Yes. It's got to be the switch. There's nothing here that draws power and your switch is the only one plugged to the power source.
*** At this stage, I was fairly confused/amused. I'm very, very sure Cisco DID NOT install a speaker inside a Catalyst switch.
M: Can I ask if you pull the power of the switch?
T: You want me to power down the switch? Why?
M: I am certain it ain't our switch that beeps. I'm also certain Cisco appliance won't beep.
*** SILENCE ***
T: Uh ... You're not going to believe this ...
T: It's still beeping.
M: SO where is the noise coming from?
*** SILENCE ***
T: It's coming from the power outlet.
M: Oh. Ok. Can I ask you do two things for me?
T: Sure. What?
M: One, can you please power up my switch?
T: Ok. Done. And the next?
M: Evacuate the building.
*** Hanged up the call. ***
I had a user call in about how "SLOW" his internet was. I asked him for his IP address and they had remote access on their machine and I connected to the PC. Once connected, I noticed had about 20 porn windows up and the streaming was running kind of slow.
Yes a user called in due to his porn, at work, was running slow. Had to contact his manager to check on the employee's work at his desk.
Have a good day and have fun.