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Funny user trouble reports

Rob Huffman
Hall of Fame
Hall of Fame

Hello all,

I don't know why, but the trouble report I got yesterday just struck

me as being pretty humorous and I thought others might have some

similar user reporting that might brighten our day

Being a Voice guy I thought this was pretty sweet!

Good morning Rob,

I've received a complaint from xxxx xxxxxx that when  he picks up his phone's receiver, sometimes the call isn't
picked up. Maybe  the little "hanger upper" thingy is sticking ... not sure.

Anyway you can  swing by at some point and check it out?

Much  appreciated,

Thanks,
Please add some more here that struck your funny bone the same way this did mine

Cheers!

Huff

Please remember to tag your threads and help support "Teachers without Borders"

https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

6 Accepted Solutions

Accepted Solutions

Kimberly Adams
Level 3
Level 3

Hey all.

I had a user call in about how "SLOW" his internet was.  I asked him for his IP address and they had remote access on their machine and I connected to the PC.  Once connected, I noticed had about 20 porn windows up and the streaming was running kind of slow.

Yes a user called in due to his porn, at work, was running slow.    Had to contact his manager to check on the employee's work at his desk.

Have a good day and have fun.

Cheers.

Kimberly

Thanks and Cheers! Kimberly Please remember to rate helpful posts.

View solution in original post

Got a call yesterday (31 January 2012) by the field tech.  Converstation went like this:

Tech:  Hey Leo, I'm here at because the users were complaining about a loud beeping sound.  I checked and it's coming from your switch.

Me:  My switch?

T:  Yes.  A Cisco 2960S.

M:  My switch?  You certain?

T:  Yes.  It's got to be the switch.  There's nothing here that draws power and your switch is the only one plugged to the power source.

*** At this stage, I was fairly confused/amused.  I'm very, very sure Cisco DID NOT install a speaker inside a Catalyst switch.

M:  Can I ask if you pull the power of the switch?

T:   You want me to power down the switch?  Why?

M:  I am certain it ain't our switch that beeps.  I'm also certain Cisco appliance won't beep.

T:  OK.

***  SILENCE ***

T:  Uh ... You're not going to believe this ...

M:  Huh?

T:  It's still beeping.

M:  SO where is the noise coming from?

*** SILENCE ***

T:  It's coming from the power outlet.

M:  Oh.  Ok.  Can I ask you do two things for me?

T:  Sure.  What?

M:  One, can you please power up my switch?

T:  Ok.  Done.  And the next?

M:  Evacuate the building.

*** Hanged up the call.  ***

View solution in original post

leolaohoo wrote:

Mind you, our standard image has not one, but *4* different browsers[1] installed, to allow for the varied demands of our remote users - so I'm not sure what part of "http://www.macquarieonline.com.au/" needed installing.

http://lmgtfy.com/?q=http%3A%2F%2Fwww.macquarieonline.com.au%2F

I prefer another referrral page, but the filtering here won't let me post the URL, I suspect. I'll try anyway.

http://www.justfuckinggoogleit.com/

You can embed searches, but it doesn't work as well as lmgtfy - but it gets the message across anyway.

Apologies if this actually works, and offends someone/breaks the rules somehow. I won't complain if a moderator removes/modifies it.

View solution in original post

Don't drink and drive ...

NOTE:  I'd be jealous if Mike or George has this in their office.  Bl00dy oath!

View solution in original post

Oh, the best one I had when I started at my current $POE came in like this

"Dear Helpdesk

Can you pleas install the Macquarie Online Dictionary on my new PC

Thank you"

Note the ONLINE word in the request. Accessing it is as simple as typing in a URL to a web browser and entering subscription login details.

God, I love users who do things by rote - I like to play with their heads by re-arranging their desktop icons - they panic when they can't find Micro$oft LookOut in its usual place!

:-)

View solution in original post

Well on the line of Network Team is responsible for everything. I got a ticket the other day sent to the network infrastructure group that said, I missed a very important meeting because the clock on the wall had stopped, batteries died, can we get this resolved as soon as possible. Well lets see where do I begin...don't use a meeting appointment in Outlook where your laptop uses NTP to sync its time to milliseconds...nooooo, lets use a battery operated clock that is just there for show and maybe cost $5. Oh lets not forget the help-desk that sent it sits right under that clock and keeps batteries on hand for other things and just needed to stand up and change the batteries. So I went over made people move got the clock down and asked the person who sent the ticket over, who I made move, do you have a battery and they said sure here you go...still did not dawn on them....oh I could have done that. Oh have to run I just got an SNMP trap that the bathroom toilet paper is low..have to run.

Mike

View solution in original post

78 Replies 78

burleyman
Level 8
Level 8

Rob,

Looks like we found Cisco's next certification.

CCHP - Cisco Certified "Hanger-Upper-Thingy-Checker" Professional....so I guess you are CCHP #0001

But the big question....will they allow this to be a re-cert option for your professional level certs.

Cheers!

Mike "COCG" Burley

Rob Huffman
Hall of Fame
Hall of Fame

Hey COCG "Mr.Mike",

Hope all is well my friend!

This will certainly recertify my CCCN - Cisco Certified Cat Napper status

So now I'm offically a CCHP & CCCN ....sweeeeeeeeeeeeeeeeeeeeet!

Cheers!

Huff

Nice one Rob!!!!!

Hope all is well.

Reza

Hey Reza,

Life is great buddy! How bout you?

Cheers!

Rob

Kimberly Adams
Level 3
Level 3

Hey all.

I had a user call in about how "SLOW" his internet was.  I asked him for his IP address and they had remote access on their machine and I connected to the PC.  Once connected, I noticed had about 20 porn windows up and the streaming was running kind of slow.

Yes a user called in due to his porn, at work, was running slow.    Had to contact his manager to check on the employee's work at his desk.

Have a good day and have fun.

Cheers.

Kimberly

Thanks and Cheers! Kimberly Please remember to rate helpful posts.

Hey Kimberly,

Long time my friend!

This is one of these "DOH!" moments I would think.Hahahahahaha!

Cheers!

Huff

Hey Huff,

Yes it has been a long time, but I am back around here.  I missed you guys and couldn't stay away for too long!

The user was totally stunned that this was not work place appropiate, but thought was and what are you going to do at work watching this kind of stuff?

Keep that at home not at work.

Cheers!

Kimberly

Thanks and Cheers! Kimberly Please remember to rate helpful posts.

Got a call yesterday (31 January 2012) by the field tech.  Converstation went like this:

Tech:  Hey Leo, I'm here at because the users were complaining about a loud beeping sound.  I checked and it's coming from your switch.

Me:  My switch?

T:  Yes.  A Cisco 2960S.

M:  My switch?  You certain?

T:  Yes.  It's got to be the switch.  There's nothing here that draws power and your switch is the only one plugged to the power source.

*** At this stage, I was fairly confused/amused.  I'm very, very sure Cisco DID NOT install a speaker inside a Catalyst switch.

M:  Can I ask if you pull the power of the switch?

T:   You want me to power down the switch?  Why?

M:  I am certain it ain't our switch that beeps.  I'm also certain Cisco appliance won't beep.

T:  OK.

***  SILENCE ***

T:  Uh ... You're not going to believe this ...

M:  Huh?

T:  It's still beeping.

M:  SO where is the noise coming from?

*** SILENCE ***

T:  It's coming from the power outlet.

M:  Oh.  Ok.  Can I ask you do two things for me?

T:  Sure.  What?

M:  One, can you please power up my switch?

T:  Ok.  Done.  And the next?

M:  Evacuate the building.

*** Hanged up the call.  ***

darren.g
Level 5
Level 5

This is a true story. Only the names of the idiots have been obfuscated to protect me in case my boss finds out. :-)

I received a trouble ticket in our helpdesk system recently.

Some background : Our company has a number of remote workers connected to internal resources by a private MPLS network over ADSL. The user concerned is one of our "node" users, and had managed to completely ruin (as in make unbootable) her company supplied PC by getting it so infected with virus' and trojans I couldn't get rid of them.

To save time, and let her get back to work as quckly as possibly, I just configured a new PC per standard image and sent it to her, with picture instructions on how to plug it in and get back online.

Couple of days later, I get the ticket mentioned above. It reads as follows

"Please install online Macquarie Dictionary on my new PC as I need it to check parts of my work".

Mind you, our standard image has not one, but *4* different browsers[1] installed, to allow for the varied demands of our remote users - so I'm not sure what part of "http://www.macquarieonline.com.au/" needed installing.

Far out!

[1] Internet Exploder, Firefox, Chrome & Safari

Epic fail, Darren (+5).  Epic fail!

I know someone who needs a calculator next to his HP Developer's specificiation PC so he can do budget.  Wow!

leolaohoo wrote:

Epic fail, Darren (+5).  Epic fail!

I know someone who needs a calculator next to his HP Developer's specificiation PC so he can do budget.  Wow!

Because Windows doesn;t have an advanced enough calculator for him, right? :-)

Someone forget to show him how to switch it to "scientific' mode? (Wow, the Windows 7 one is even better! Never looked beyond the basic one before!)

Mind you, our standard image has not one, but *4* different browsers[1] installed, to allow for the varied demands of our remote users - so I'm not sure what part of "http://www.macquarieonline.com.au/" needed installing.

http://lmgtfy.com/?q=http%3A%2F%2Fwww.macquarieonline.com.au%2F

leolaohoo wrote:

Mind you, our standard image has not one, but *4* different browsers[1] installed, to allow for the varied demands of our remote users - so I'm not sure what part of "http://www.macquarieonline.com.au/" needed installing.

http://lmgtfy.com/?q=http%3A%2F%2Fwww.macquarieonline.com.au%2F

I prefer another referrral page, but the filtering here won't let me post the URL, I suspect. I'll try anyway.

http://www.justfuckinggoogleit.com/

You can embed searches, but it doesn't work as well as lmgtfy - but it gets the message across anyway.

Apologies if this actually works, and offends someone/breaks the rules somehow. I won't complain if a moderator removes/modifies it.

Darren and Leo,

I just love the url's for the users.  That is just awesome!!!  + 5 for both of you and for making me laugh!

Cheers,

Kimberly

Thanks and Cheers! Kimberly Please remember to rate helpful posts.
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