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Phone goes into Do Not Disturb is Active periodically

Unanswered Question
Jan 23rd, 2012
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A 7962 goes into DND mode periodically.  This phone doesn't have any DND option in the softkey or phone templates.  So, they can not be turning it on from the phone, even by accident.  I have to go in and uncheck the Do Not Disturb box on the phone admin page, reset the phone and it's good.  Is there any bugs related to something like that?  Or, is someone making config changes and not saying anything?  Other users, with the exact configuration, in the same office, have no problems with DND.  CUCM ver 6.1.5.

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d.anthony.hadley_2 Mon, 01/23/2012 - 13:23
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I don't see one at this site, but I can't say for sure.  The customer may have one that's not known to me.

Tommer Catlin Mon, 01/23/2012 - 13:25
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I had a problem at one point where CUPC would randomly turn on DND on the phones. I think we ended up upgrading I believe CUCM to 7.x and it went away.

binhtngu Tue, 01/24/2012 - 09:47
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Other places to check on: EM or CCM User Page.

- Updating DND from EM logged in phone. Note that in this case, if a user
logged into a phone updates DND status, it would affect all the devices
where this user profile is being used.
- Updating DND status from CCM Admin page or thru CCM user page.
Rob Huffman Tue, 01/24/2012 - 11:29
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Hi Anthony,

Just thought you might want to see this bug. It doesn't show 6.1(5) in the

"fixed-in" versions;

CSCsy80245 - Abandoned PublishEPA causes unexpected DND updates



IP Phones go in and out of DND without user intervention.


IP Phones were registered with a different node at some point.


Restart the ccm service on the node that has the abandoned PublishEPA's


1st Found-in:                          (3)

6.1(2), 6.1(3), 7.0(2.11000.18)





Last Modified:

Jan 17,2012

Known Affected Versions:



Fixed-in:                          (7)

7.1(2.10000.16), 7.1(1.39000.154), 7.0(2.21900.2)

7.0(2.21012.1), 6.1(4.1000.10), 6.1(3.9999.1)





Cisco Unified Communications Manager (CallManager)




2 - severe

Customer Reported:                          (14)



d.anthony.hadley_2 Tue, 01/24/2012 - 11:47
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Thanks Rob.  This is pretty close to the problem, it seems, however, it's only happening to one phone, that I'm aware of.


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