UCCX 8.5 installation on UCS 210 M1 is failing

Kapil Atrish · ‎01-24-2012

Hi,

I've a UCCX 8.5 installation on UCS 210 M1 which keeps on failing.

Got the UCCX 8.5 bootable media (UCCX_8_5_1_UCOS_8.5.1.11002-22.sgn.iso) from Cisco and tried it with different OVA templates. The installation is failing with following error:

-------------------------------------------------------------------------

-------Critical Error-----

The hardware you are using is not supported for this product.

Installation will now halt.

---------------------------------------------------------------------------

Tried various OVA templates but same result:

UCCX-300_agents_v1.0_vmv7.ova
UCCX_8.5.1_VMV7_v2.1
UCCX_8.x_VM8_v2.2.ova

I checked the UCCX compatibility guide and UCS 210 M1 is listed as supported for my version of UCCX. Has anyone seen it before? Any pointers will be highly appreciated.

Thanks,

Kapil

Chris Deren · ‎01-24-2012

What is your ESXi version?

Chris

Kapil Atrish · ‎01-24-2012

EXSi 4.0

I referred Read me for OVA 2.0, it seems it needs ESXi 4.1. Read me for OVA 2.1 and 2.2 states it needs ESXi 5.0.

As per READ ME for "UCCX-300_agents_v1.0_vmv7.ova" ESXi 4.0 is supported however it is failing too.

Let me know your thoughts.

Thanks.

Chris Deren · ‎01-24-2012

Yeah, I see that too. I never used M1 server for UCCX only M2s without any issues for CCX 8.0 and 8.5, so not sure if that is the issue, but it clearly states M1 is supported. Not sure what is going on here.

Chris

Kapil Atrish · ‎01-26-2012

In case others are facing this issue, I engaged TAC. The engineer found everything was compatible and supported but suspected the installer media to be bad. Aarranged a new media and everything went smooth and fine.