Running 8.02 SU4. We moved an agent into a new team, and they aren't showing up in that team. I've double checked the config, logged in/out of Supervisor Desktop..still nothing.
I imagine we may need to restart some services. Does anyone know which service I should restart, and if that would affect logged in agents? I know some
Desktop Services can be restarted without agents knowing, but some kick agents out.
Please refer to the following defect, this was found in 8.0 and is supposed to be fixed in SU4
-Restart the cisco desktop synch service after the manual synch of directory services on both servers
Also make sure that the primary server is in Master status
Let me know if this does the trick