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Marvin Rhoads Tue, 01/31/2012 - 06:06
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If you've confirmed it down at the server (i.e., process is stopped), then try restarting that individual process on the server.


If that doesn't work, try a full LMS restart (from command prompt "net stop crmdmgtd", wait until all processes are stopped, then "net start crmdmgtd"). Wait about 20 minutes and then check it again.

aslam.bajwa Tue, 01/31/2012 - 09:38
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Hi .


thanks for your reply ,


i had restared LMS  but it did not solved the issue . for restatring indivisual ANI server which process i need to restart


please advice.


thanks

Marvin Rhoads Tue, 01/31/2012 - 09:54
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Has it ever worked? I ask because restarting the entire LMS server is the more comprehensive method. If that's not starting ANI server automatically, the installation is suspect.


The procedure for starting individual processes (such as ANI Server) is here.

andporra Tue, 01/31/2012 - 14:30
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Hi,


In order to check why the process is not starting correctly, please send a copy of ANIServer.log and ani.log from NMSROOT\CSCOpx\log.


Note: NMSROOT is the folder where Cisco Works is installed, by default this is C:\Program Files.

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