We have the following setup
Hosted IPCC 8.5
this is newly deployed setup, call center is working, agents are complaining the calls are randomly disconnect while they put the customer on hold, same time we have tested customer end, it is playing CVP error message 92929292.
We have tested another scenarion with normal IPT calls without invoking CVP/ICM, in this scenario calls are not disconnecting during the hold.
Hope we have missed some config or need some tune-up work. Please help us.