- Bronze, 100 points or more
I was wondering if someone could explain the use case for 'Bug Notification Emails'. I have signed up for bug notices on all the TelePresence products and I get quite a few emails. However, pretty much every bug I click on to view more details I get the following error:
'Bug CSCtr80189 belongs to an excluded project'
For instance, the bug number above has to do with IE & the VCS webpage. However, even after opening a ticket with Cisco, I still cannot get any specifics on the bug except for that it exists. Plus, why would this be 'excluded' from the public; seems like a really basic bug to hide.
From looking at previous discussions on this forum, it seems like bug details are on a 'need to know' basis. Which is fine, but why offer the system in the first place then?
I work on a TelePresence helpdesk for a distributor and being able to quickly discover a bug exists without having to call Cisco everytime would be helpful.
I have also escalated several tickets only to find out a few days later that it is currently a known bug. If I had access to 90% of the bugs I could save several days time for myself, Cisco and our customers.
Is there some kind of email address or system where I can submit a bug number and get the details back within a reasonable amount of time?
Here is an update on the latest:
- Bugs will continue to exist in both old Bug Toolkit & new Bug Search Tool. The backend data is sync'd on daily basis for both the systems.
- Identified issue has been fixed now in the upstream systems. So CSCtr80189 and other bugs on similar products should be visible in new Bug Search Tool also now.
Thanks for your patience, while we were working towards resolution.