Having problems with our TelePresence Intergrator C40. I wasn't present for the change, but another tech changed the IP, GW, etc and rebooted through the web interface. Once it rebooted it never came back up. Connecting to the codec serial port I get the following message:
Couldn't connect to TANDBERG software.
I've attached the full boot sequence. Any ideas of how I can get an OS uploaded or to fix this?
My hands are tied, not getting a response from the vendor, I took over this system which was put in place 3 months ago and I'm unable to get ahold of the people that coordinated the install. The S/N is registered to another support contract not covered under any of my contracts associated with my profile when trying to open a TAC and I'm getting alot of heat to get this thing fixed ASAP.
Thanks for any help!