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Message Notification Timing Issue

Unanswered Question
Feb 4th, 2012
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I have setup Message notification to a cellphone. When a message is left, it does call the cell phone but will only ring it once and disconnect. Is that normal or can you change it to ring it more than once?

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Rob Huffman Sun, 02/05/2012 - 06:58
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Hi James,


On the Notification Device page I would try increasing

the "Rings to wait" number




Phone Settings
Phone Number*
Extra Digits
Duration to Wait before Dialing Extra  Digits seconds
Rings To Wait*
Busy Retry Limit
Busy Retry Interval minutes
RNA Retry Limit
RNA Retry Interval* minutes
Phone System*




Cheers!

Rob

jameskuder Sun, 02/05/2012 - 13:10
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Rob, I am running version 8.6.1 and do not see all of these settings. Are they not available in this verision

Rob Huffman Mon, 02/06/2012 - 05:27
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Hi James,


When I open up the config for Mobile Phone (for example) these options are

available, but this is in CUC 7.1(3B)su2. If they aren't there in 8.6 I might look at

the Related Links Field;


Step 12 Optionally, to configure additional settings for the device for an individual user, use the Related Links field to navigate to Edit Notification Device Details. The Connection Messaging Assistant opens in another browser window, allowing you to change the notification schedule or limit the notification to messages sent by specific callers or phone numbers. The user can also change these settings by signing in to the Connection Messaging Assistant.



Note The Related Links field appears in the upper right corner of the Administration window. Select the applicable link name, and then select Go.


http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac040.html#wp1278811



Cheers!

Rob

jameskuder Mon, 02/06/2012 - 08:12
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Hi Rob,

'

I am not even seeing the Related Links Field in 8.6, why would that be?

Aha. Unity Express not Unity Connection. The instructions provided so far will not be valid.


I will need to try and find a test system that I can connect to. I am sure you can configure this, but it's been a while since I've configured CUE.



EDIT: This seems to be a global setting. The attached is from a CUE 7.0 system, but should apply to 8.x as well .


From the main CUE admin gui, go to Voicemail -> Message Notification -> Notification Administration.


You should see something similar to the attached. Please note this system is not set up for any notifications at all, but hopefully this will assist in knowing where to look.




Barry

jameskuder Tue, 02/07/2012 - 07:38
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I updated that and it did not make any difference. Still only calls and rings once.

Rob Huffman Tue, 02/07/2012 - 05:30
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Nice one Barry +5


I guess it helps if we are all talking about the same system...my BAD!!


Cheers!

Rob

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