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CCX 8.5 Configure Wrap-up data on outbound calls

Unanswered Question
Feb 6th, 2012
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I have a customer situation whereby a significant number of calls are outbound from the agents.


We use wrap-up data and work time extensively but unfortunately those features are not available on outbound calls. 

Has anyone experienced this issue? Work-arounds? Custom code?

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Gajanan Pande Mon, 02/06/2012 - 09:05
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Wrap up codes are supported for the outbound preview dialer in CCX but they are not supported for ad hoc outbound calls.


Sorry mate


GP.


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