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SPEECH CONNECT AND SPEECHVIEW - SPANISH?

Unanswered Question
Feb 7th, 2012
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Hello,



I need to know if Speech Connect and SpeechView are going to support other languages apart from US English.



Besides that, I can read that Speech Connect needs the Nuance 9.0 speech engine.Is it included? Must I buy it to Nuance?



Thanks!

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Chris Deren Tue, 02/07/2012 - 09:56
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Are you asking for SpeechView for Unity Connection?

If so there is no need for additional hardware, this is a service level feature with monthly/annual fee where you send the messages offsite for transcription.


http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/ps10671/data_sheet_c78-609206.html



HTH,


Chris

Aaron Harrison Tue, 02/07/2012 - 10:48
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Hi


Speech Connect is the dial-by-speaking-a-name feature of CUC. It only supports US English unfortunately - meaning US prompts, and US pronunciations of names need to be used when you talk to it!


It doesn't even support languages that the old Speech Connect for Unity supported such as UK English, which is annoying.


Aaron Harrison

Principal Engineer at Logicalis UK


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alicia.vega Wed, 02/08/2012 - 01:18
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Can anybody recommend me a cheap ASR multilanguage solution? Thanks!

Chris Deren Wed, 02/08/2012 - 06:22
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For what product?  UCCE, UCCX, UCON?


Chris

Chris Deren Wed, 02/08/2012 - 06:31
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Only supported ASR engines are what is listed in SRND, everything else would cause you more headache than it's worth and at the end of the day most likely will not work, ASR is not a simple technology to take that risk.


"Nuance, Scansoft, and IBM are the only ASR and TTS providers that have been tested and will be supported"


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf


HTH,


Chris

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