- Green, 3000 points or more
Recently added a shared line to several 7942's. Now when the messages button is pressed, I get "Hello, cisco unity connection messaging..." instead of prompting for the password for my primary extension. I have to hit "*" then put my extension in etc. I'd like it to just default to the primary extension and prompt for the password for the mailbox.
I changed the service parameter of "Always use prime line for voice message" to true, but it did not change the way the button behaves. It also behaves the same whether or not there are messages on the prime line. Thanks for any help, this voice stuff really isn't my thing.
Ok, instead of looking for the Route Pattern, look for Hunt Pilot under Call Routing --> Route/Hunt and find one used for voicemail integration and uncheck the same checkbox.
If it is being established on line then the parameter is working as designed. Is line 1 DN associated with voicemail box? Does it have proper Voicemail Profile assigned? Did it work before and after you added other shared lines to this phone it stopped working?
Can you look at UCON port viewer to see if proper digits are being delivered and match voicemail extension?