×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

CME 9.0 Corporate directory broke after firmware update

Answered Question
Feb 7th, 2012
User Badges:

Hello all.


We recently updated the firmware loads for all of the 6941 phones for a client of our and after the update, the corporate directory stopped working.  I don't think that these two are necessarily related but that is the order of events in which it happened.


Things I have tried thus far:

  • Creating and deleting cnf files
  • Turning directory services off and back on again under telephony-service


I have checked the location that all of the phones xml files are pointing to and it is http://10.0.100.2/localdirectory which looks correct as that is the IP of


the CME router on the voice vlan.  However if I browse to that location I get the attached error page.


Any ideas on where I can start with this?

Correct Answer by Youssef Aoufi about 5 years 6 months ago

Hi ,

I had the same problem some weeks ago when i tried to upgrade my 6921 and 6941 phones to the latest firmware 9.2.2.6.

I solved it downgrading to the previous version 9.2.1 .


N.B: If you are experiencing problems with MOH between 69XX phones , downgrade to the 9.1.1 firm.


Hope it helps

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Youssef Aoufi Tue, 02/07/2012 - 13:03
User Badges:

Hi ,

I had the same problem some weeks ago when i tried to upgrade my 6921 and 6941 phones to the latest firmware 9.2.2.6.

I solved it downgrading to the previous version 9.2.1 .


N.B: If you are experiencing problems with MOH between 69XX phones , downgrade to the 9.1.1 firm.


Hope it helps

c.holloway Tue, 02/07/2012 - 13:12
User Badges:

9.2.2.6 is the firmware load we just flashed so I will stage 9.2.1 and have a phone download it and see how it goes.  Thanks for the quick reply, I'll report back when I've had a chance to test.

c.holloway Wed, 02/08/2012 - 07:03
User Badges:

Youssef,


Thanks a bunch, downgrading solved the problem.  It was a relief to find a simple solution after a day of pounding my head against this problem!

paolo bevilacqua Tue, 02/07/2012 - 22:28
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

The error is expected because the actual directlory url is slightly different.

Actions

This Discussion