Customer is using Call manager 7.x and have lost CAR admin password.
Now they can login with a user but cannot generate QoS Detail reports. To run those reports the user must have Admin privileges.
Problem is that we cannot assign admin privileges until CAR Admin logs in and assign privileges. The normal CAR admin and admin password is not working which means a CAR admin has been created. Customer network and credentials have gone through several transitions and throught different 3rd party managed service providers so they don't have any information about CAR Admin.
Is there any way to reset password for CAR Admin for Linux based Call manager? I know there is a way to do it in CCM 3.x, 4.x but how can we do in CCM 7.x?
To grant administrative privileges to users, you must first log onto CAR using admin as the initial user name and password. Log onto CAR using this user name and password to grant CAR administrator rights to user(s) for the first time. This user ID and password will only work when there are no CAR administrators configured in the system. Once one or more users have been granted administrator rights, this initial logon (admin, admin) will be disabled. At this point, only CAR administrators (users who have been granted administrator rights initially using admin, admin, can grant CAR administrator rights to other users.