No mailbox associated with this extension Unity Express

Answered Question
Feb 13th, 2012

I configured a Unity Express 7.4 at AIM-CUE module at 2821 CIsco Gateway. I connect it to Cisco Callmanager 8.5 succesfully, imported teh users, created mailboxes, Pilots, Ports and so on.

The users can call there voice mailboxes and create greetings, names, change PIN etc.

If someone redirect his extension to voicemail and somebody call this extension, the caller gets this message:

"No mailbox is associated to this extension. Good Bye."

Why this? the mailbox exists.

I have this problem too.
0 votes
Correct Answer by acampbell about 2 years 2 months ago

Hi,

This sounds like the digits for the mailbox and the called extension number are didfferent.

What is the actual Mailbox extn number

What is the actual called extn DN

You may need to use a mask in your voicemail profile on CUCM to fix this.

Regards

Alex

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Correct Answer
acampbell Mon, 02/13/2012 - 07:11

Hi,

This sounds like the digits for the mailbox and the called extension number are didfferent.

What is the actual Mailbox extn number

What is the actual called extn DN

You may need to use a mask in your voicemail profile on CUCM to fix this.

Regards

Alex

albakom_support Mon, 02/13/2012 - 07:47

> You may need to use a mask in your voicemail profile on CUCM to fix this.

This was the crucial hint. In the mask field of the profile was a wrong entry. Thanks, now it works.

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Posted February 13, 2012 at 6:08 AM
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