Please could anyone explain to me the difference between a call being abandoned from the router queue and from the TDM queue?
Also, can anyone tell me how the TDM works? Please be kind to me an use simple language.
This is the definition for calls abandoned in queue from Cisco Help:
"The number of queued tasks for the skill group that were abandoned from the router queue (not the TDM queue) in the half hour interval"
Thank you in advanced.