Presence Instant Message error.

Unanswered Question
Feb 14th, 2012

I've set up a Presence server (8.5.1) and managed to stumble my way into getting everything working and synched with LDAP/CUCM.

Unfortunately, I'm getting the following error when attempting to message: Failed to send instant message to remote participant. [2100]

The message actually does go thru to the recipient with no problem. System Diagnostics show no issues.

Any Ideas?


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Christos Georgiadis Fri, 02/17/2012 - 12:23

Hey Gareth,

Can you check the release notes for defect CSCtj54308 ? I think it applies in your case


Gareth Peart Mon, 02/20/2012 - 06:16


The indicates an upgrade from 7.x to 8.x. Sadly, this is a fresh install. But I have narrowed down the issue to a single user.... me. All other test users can IM between themselves with no errors.


Christos Georgiadis Mon, 02/20/2012 - 10:46

Hi Gareth,

Can you try the following commands from cli ?

Admin: run pe sql ttreg select * from contact where fk_aorpkid like '%msmith%';

Admin: run pe sql ttreg select * from registration where fk_aorpkid like '%msmith%';

Admin: run pe sql ttreg select * from aor where aorpkid like '%msmith%';

where userid is msmith. Replace the userid with your userid

Are there any results ? Or do you get 0 rows found ?



Gareth Peart Thu, 02/23/2012 - 07:38


I had tried that before and did it again just now. Each command returns "0 rows found"



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