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Router ISP Failover feature - IP SLA

Unanswered Question
Feb 14th, 2012
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Guys,


I am in need of some big help. TAC can't help me because they do not get involved in design; they only do break/fix. I totally understand that.


I got a simple office: one flat LAN, one single 1841 router and 2 ISPs.

LAN is 10.10.20.0/24 and is connected to a port on an HWIC card I installed in the 1841. Then FA0/0 connects to ISP1 and FA0/1 connects to ISP2.


Everything is fine except that I am having some issues with the Failover feature. Currently, I am using Object Tracking with SLAs. I am pinging 2 hosts located on the internet and then I have an SLA OR statement which basically say if ANY of the 2 objects are unreachable, DO NOT trigger a failover to ISP2. If in the case that BOTH objects become unreachable, then DO trigger a failover. It works like a charm.


The problems:

Any internet hiccup obviously makes the router activate the tracks and redirects all traffic to ISP2. However, 99% of the time ISP1 is back online within minutes or seconds, so after 180 seconds the traffic gets redirected back to ISP1. So in essence, the customer suffers 2 interruptions.


Besides internet hiccups, I have also noticed that every time any user tries to copy a big file accross the tunnel (the 1841 has site to site tunnels with 2 branches) the tracks go crazy and the objects become unreachable so a failover is triggered. We were breaking our heads and fighting with the ISP1 provider because every time this happened, we called them but every time they kept telling us that their line was UP and running without any problems. So after careful investigation, I do admit they were right.... it is not so much that the ISP1 experiences hiccups, it is actually the fact that users putting heavy load into the router are causing it to have its track to stop reaching the objects.


Have you guys seen this behavior? Can you please help me?


Do I have to fine tune the tracks?


Can I introduce dynamic routing to the picture?



thank you in advanced.


ciscobigcat

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Overall Rating: 3.5 (2 ratings)
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rizwanr74 Thu, 02/16/2012 - 12:52
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There is a timeout under IP SLA config you can set: timeout 20000


and tracking object also have delay as: delay down 10 up 10



Which means, it will not failover to secondary connection, until it times out.


Hope that helps.


Thanks

Rizwan Rafeek

ciscobigcat Thu, 02/16/2012 - 18:40
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WHere is this timeout IP SLA command? and 20000 will be 20000 millisecods I assume??


I found the delay up and down options and I can really manipulate the tracks now, but you got me with the timeout command... again, where is it?



thank you

Marwan ALshawi Thu, 02/16/2012 - 18:54
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two things you need to consider

first which is as advised by the above poster use the appropriate timers to your ip sla

second use a QoS policy to give small amount of bandwidth and put in the priority Queue so when the interface congested it will not drop the IPSLA ping


have you checked this document ?

https://supportforums.cisco.com/docs/DOC-8313


hope this help

if helpful rate

ciscobigcat Fri, 02/17/2012 - 21:34
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I did check that link Marwanshawi. Although it looks good, I still disagree with it.


In reality, small to medium size businesses have additional requests... for example, how about if you throw into the mix One-to-One NAT translations? more than likely your solution wont work for a "smooth" failover ad failback.


It is hard to provide smooth failover to customer networks with dual ISPs in a single router. The configuration has to be a bit more involved than what you presented. I will comment in your thread later so we can continue the discussion about that solution in its respective thread.


For now, the SLAs do have some fine tuning as I am finding out here. And although I am finding those additional features of the IP SLAs engines, still whenever there is a burst of traffic, the tracks will get confused and think that there is an outage. Again you can fine-tune it with IP SLAs but then the question becomes, what IF it is a real issue? Then you are in effect giving the customer extended downtime until the IP SLAs do go down (or timeout) and failover to the second line.

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