Q. I'm an existing LMS customer. Are upgrades to Cisco Prime LMS 4.2 covered under my existing Software Application Support (SAS) contract?
A. CiscoWorks LMS 4.0 customers and Cisco Prime LMS 4.1 customers with active SAS contracts can obtain a no charge service release update to Cisco Prime LMS 4.2, which is part of the Cisco Prime Infrastructure bundle, through the Product Upgrade Tool at http://www.cisco.com/upgrade
SAS does not cover major upgrades from LMS 2.x and 3.x; an upgrade part number will need to be purchased to move to Cisco Prime LMS 4.2. These upgrade part numbers reflect a significant discount to protect customers' investment in the Cisco Prime product line. Refer to the Cisco Prime Infrastructure Ordering Guide located at http://www.cisco.com/go/primeinfrastructure