An agent can't dial +E.164 string from CTIOS Toolkit Agent Desktop

Answered Question
Feb 18th, 2012

There is a problem with dialing a +E.164 number from agent desktops (example: +380975431111). When they make a call, CTIOS Agent Desktop shows an error:


Client

MessageType:eMakeCallRequest

    ErrorMessage:Error [10117] The specified DTMF string is invalid


CTIOS Server

eControlFailureConf(14):The request specified a destination that is not valid.


PG & CG

Error=INVALID_DESTINATION


But when I place a call from IP Phone or IP Communicator it works using route "/+". All other destinations (00, 0, etc) can be reached through CUCM.

Are there some misconfigurations or its a limitation for Agent Desktop???

Thanks in advance for yours replies!!!


P.S.

Using CUCM 8.0.2, ICM 8.5.1, CTIOS 8.5.1

Attachment: 
Correct Answer by Gajanan Pande about 5 years 5 days ago

Artem,


This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.


- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)


Hope it helps ?


GP.


Pls rate helpful posts !!

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Correct Answer
Gajanan Pande Mon, 02/20/2012 - 05:41

Artem,


This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.


- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)


Hope it helps ?


GP.


Pls rate helpful posts !!

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