02-18-2012 11:19 AM - last edited on 03-25-2019 07:19 PM by ciscomoderator
There is a problem with dialing a +E.164 number from agent desktops (example: +380975431111). When they make a call, CTIOS Agent Desktop shows an error:
Client
MessageType:eMakeCallRequest
ErrorMessage:Error [10117] The specified DTMF string is invalid
CTIOS Server
eControlFailureConf(14):The request specified a destination that is not valid.
PG & CG
Error=INVALID_DESTINATION
But when I place a call from IP Phone or IP Communicator it works using route "/+". All other destinations (00, 0, etc) can be reached through CUCM.
Are there some misconfigurations or its a limitation for Agent Desktop???
Thanks in advance for yours replies!!!
P.S.
Using CUCM 8.0.2, ICM 8.5.1, CTIOS 8.5.1
Solved! Go to Solution.
02-20-2012 05:41 AM
Artem,
This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.
- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)
Hope it helps ?
GP.
Pls rate helpful posts !!
02-20-2012 05:41 AM
Artem,
This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.
- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)
Hope it helps ?
GP.
Pls rate helpful posts !!
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