An agent can't dial +E.164 string from CTIOS Toolkit Agent Desktop

Answered Question
Feb 18th, 2012

There is a problem with dialing a +E.164 number from agent desktops (example: +380975431111). When they make a call, CTIOS Agent Desktop shows an error:

Client

MessageType:eMakeCallRequest

    ErrorMessage:Error [10117] The specified DTMF string is invalid

CTIOS Server

eControlFailureConf(14):The request specified a destination that is not valid.

PG & CG

Error=INVALID_DESTINATION

But when I place a call from IP Phone or IP Communicator it works using route "/+". All other destinations (00, 0, etc) can be reached through CUCM.

Are there some misconfigurations or its a limitation for Agent Desktop???

Thanks in advance for yours replies!!!

P.S.

Using CUCM 8.0.2, ICM 8.5.1, CTIOS 8.5.1

Attachment: 
I have this problem too.
0 votes
Correct Answer by gapande about 2 years 1 month ago

Artem,

This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.

- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)

Hope it helps ?

GP.

Pls rate helpful posts !!

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Correct Answer
gapande Mon, 02/20/2012 - 05:41

Artem,

This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.

- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)

Hope it helps ?

GP.

Pls rate helpful posts !!

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Posted February 18, 2012 at 11:19 AM
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