I have customers that own Cisco Prime LMS 4.X (4.0 or 4.1).
They are entitled for free license upgrade to Prime Infrustracture 1.1 (which includes LMS 4.2).
When using the Cisco Product Upgrade Tool, I don't see LMS 4.2 (or Prime Infrustructure 1.1) license for my customers that are entitled for that.
I only see license for LMS 4.1 for my customer that own LMS 4.0.
How do I upgrade the license to LMS 4.2 for my customers?
Thaning in advance, Udi Dahan.