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[CUPC]Phone status in CUPC

Unanswered Question
Feb 21st, 2012
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Hello,

I'm using the CUPC sofware and I'm wondering if it's possible to see the phone state of a desktop phone (without CUPC soft).

For example, I added a desktop phone in my contacts list and I want to see the state of the phone (“On hook”, “Off hook”, "Hang up").


Thanks for your help.


Edit : my CUPC version is 8.5.1.17660

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michael-luo Tue, 02/21/2012 - 06:14
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Yes.  This is the way it was designed.


Phone status was updated from CUCM to CUPS directly.  Thus you don't need a CUPC to "send" the phone status.


Michael

Thomas P Tue, 02/21/2012 - 08:00
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First, thanks for your answer.


I know, I don't need a CUPC to send the phone status. But what I want, it's to see the phone status in my contacts list, in the CUPC software.

Thomas P Wed, 02/22/2012 - 02:33
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OK, I have already a trunk SIP beetween CUCM and CUPS but i'll check if I have the good parameters.

Michael Lee Wed, 02/22/2012 - 02:40
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Have you configured the SIP subscribe CSS under the protocol section of the desk phone? The CSS needs to include the same partitions as the SIP trunk between CUCM & CUP


Sent from Cisco Technical Support iPad App

Maciej Karpinski Wed, 02/22/2012 - 02:57
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subscribe CSS under the protocol section of the desk phone is not needed for Presence to be shown in CUPC


the CUP PUBLISH Trunk must be choosen in Service Parameters > UCM Server > Call Manager Service >  Clusterwide Parameters (Device - SIP)

Thomas P Wed, 02/22/2012 - 05:23
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Ok, I did some tests and this a report :

- I assigned license capabilities to a desktop phone (System > Licensing > Capabilities Assignment), I check only "Enable CUP (Cisco Unified Presence)"

-My trunk SIP was in secure mode, so I change the option to "No secure"


The result is : now I see on the CUPC software when I hung up a phone associate to CUPC. But I don't see the status of the deskop phone (the status is disconnected).


I don't know if you understand what I want to do, but thanks a lot, I approach my goal.


What I want to do it's to see the phone status of a desktop phone (a phone with no CUPC association).

michael-luo Wed, 02/22/2012 - 05:28
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You may open a case with Cisco.  So they can verify the config with you.


Michael

Maciej Karpinski Wed, 02/22/2012 - 05:48
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I'm not really sure what you want to achieve? Do you want to see presence on a phone that is not associated to a cupc user? That is what I know not possible.



-  I assigned license capabilities to a desktop phone (System >  Licensing > Capabilities Assignment), I check only "Enable CUP (Cisco  Unified Presence)" - Capabilities are assigned to users and not to phones.



The  result is : now I see on the CUPC software when I hung up a phone  associate to CUPC. But I don't see the status of the deskop phone (the  status is disconnected). - Could yoou explain a little more what you meen with "a phone  associate to CUPC." Do you meen a cupc in softphone mode (CSF) or a deskphone controlled by CUPC?

Thomas P Wed, 02/22/2012 - 06:14
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-  I assigned license capabilities to a desktop phone (System >   Licensing > Capabilities Assignment), I check only "Enable CUP  (Cisco  Unified Presence)"

Yes, I made a mistake. What I meant it's I assigned a capabilities to a user and this user is only assigned to a deskphone.


Could yoou explain a little more what you meen with "a phone  associate to CUPC." ?

What I mean it's a user assigned to a deskphone (6961 for example) and to a "Cisco Unified Client Services Framework" phone type. So, in this case I see the phone status.


Do you want to see presence on a phone that is not associated to a cupc user? That is what I know not possible.

Yes, this what I want to do. So for you it's impossible, that is what I wanted to know. Thanks I have my answer


Maciej Karpinski Wed, 02/22/2012 - 06:22
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That is how it is supposed to work. Yoy need to have users assigned to the phones and capabilities assigned to the users to be able to see presence. What I know there is no way to see presence on phones that don't have any users assigned.

Thomas P Wed, 02/22/2012 - 06:27
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I have a user assigned to a phone (6961) and capatibilities (Enable CUP (Cisco  Unified Presence)) assigned to the user.

michael-luo Wed, 02/22/2012 - 06:30
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Hi Thomas,


Though I'm not sure I understand your question but there are always two ways for every problem:


1) Open a case with Cisco TAC and let them assist you troubleshoot.


or


2) Spend some time learning the product, such as understand the terminology, components, how things work, etc.  Take a look at

http://www.amazon.com/Deploying-Unified-Presence-Michael-HouTong/dp/0557039533


On the other hand, use accurate terminology can help others understand what you did.  Technically, there's no such thing called "assign user to a phone".


There are three different ways that we associate user with a phone device.  Each way has different purpose.


1) Associate a phone to an user


CUCM > User Management > End User > Associate Device


This is usually used for CTI control or phone authentication.


2) Associate an user to a line appearance


CUCM > Device > Phone > Line (DN) > Associate End user


This is usually used for phone presence (CUPS)


3) Designate an owner for the phone


CUCM > Device > Phone > Owner User ID


This is usually used for CDR (Call Detail Report).


There are many components that could potentially break phone presence, such as line appreance association, SIP trunk, user ID mapping (if CUCM was not LDAP integrated), etc.


I suggest you either open a case or read a book.


Thank you!

Michael

Thomas P Wed, 02/22/2012 - 06:49
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Ok, thank you for your time. So I have to spend more time to understand how things work and learn english (in France, we are bad ...).


Bye!

Michael Lee Wed, 02/22/2012 - 14:07
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Hi Maciej,


I have the CCM Service - Device - SIP CUP Publish trunk configured in my CUCM and I do receive phone status updates from the CUPC client but not the deskphone unless the user is logged into CUPC.


When I configured the deskphone section - "Protocol | Subscribe CSS" to the same CSS as the trunk only then I was able to see the status of a contact with a deskphone that does not have CUPC deployed or is not online.


The attached is a screenshot of a phone "Rob" that does not have CUPC, but I can see that he is on this deskphone.


HTH

Regards, Mike

Thomas P Thu, 02/23/2012 - 03:23
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Hello,

I finally got what I wanted to do (see the status of a user only associate with a deskphone).


On  the device configuration, I need to associate an user to a line  appearance and this user need to have the parameter "Enable CUP (Cisco  Unified Presence)" check in System > Licensing > Capabilities  Assignment (no need to check "Enable CUPC (Cisco Unified Personal Communicator)").



When I go to CUPS > User Managment > End User, in the device  section, there is only one device (the deskphone). And in the "Cisco  Unified Personal Communicator" section the Licensed CUPC is UNLICENSED (this proves that my user does not have CUPC deployed).



So now, in CUPC software, I see the deskphone status into  my contact list. I see the status contact, offline, and when I hang up  the phone the status is "Offline, On the phone" like Michael Lee sayed.


I hope I used accurate terminology (I do my best).


Regards,

Thomas.

kwaldecker@netd... Fri, 05/11/2012 - 10:34
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quick question on this.


for the user that you want to see the line status and you checked "enable CUP" do you actually have a presence license for that person?


trying to do the same thing on an upcoming project but no system to test it on

Michael Lee Fri, 05/11/2012 - 17:21
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Hi,


I think the answer is yes, because the CUP server would only subscribe to the phone status if the monitored user is enabled for CUP. I haven't tested this and the point has become mute, thanks to Cisco's new Jabber for everyone licensing model.


With Jabber you keep all your infrastructure but replace the CUPC client.


Talk to you Cisco AM to get the CUPC/Jabber for everyone Licenses.


Cheers,

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