boris.kudr Thu, 02/23/2012 - 14:42
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Hi Shabeel,

Please explain what functionality you seek in IVR feature.

If I remember correctly, you have Unity Express module onboard in UC560 and it supports scripts.

Also, you should be able to use B-ACD TCL script.



shmoha0070 Thu, 02/23/2012 - 22:38
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  • Hi i need option like For example:Welcome to this company please press

the extention number u wish to do or press 0 for operater ** .could u

please send me the steps to do that **

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shmoha0070 Fri, 02/24/2012 - 00:31
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But sir this is for callmanager express router cme config i have a uc560

series which will be configure from a cisco configuration assistant

boris.kudr Fri, 02/24/2012 - 00:48
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I not very familiar with the CCA, but my understanding was that you can change configuration directly via Telnet/SSH or Web browser in case of Unity Express. Try connecting to Unity Express module IP address via browser.


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