how to set IVR in uc560

shmoha0070 · ‎02-23-2012

Can any one explain me how to set IVR in uc560

boris.kudr · ‎02-23-2012

Hi Shabeel,

Please explain what functionality you seek in IVR feature.

If I remember correctly, you have Unity Express module onboard in UC560 and it supports scripts.

Also, you should be able to use B-ACD TCL script.

Cheers,

Boris

shmoha0070 · ‎02-23-2012

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Hi i need option like For example:Welcome to this company please press

the extention number u wish to do or press 0 for operater ** .could u

please send me the steps to do that **

*

boris.kudr · ‎02-24-2012

You can use embebbed into Unity Express AA script.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml

If you need more from it, start here:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/scripteditor.html

Cheers,

Boris

shmoha0070 · ‎02-24-2012

But sir this is for callmanager express router cme config i have a uc560

series which will be configure from a cisco configuration assistant

boris.kudr · ‎02-24-2012

I not very familiar with the CCA, but my understanding was that you can change configuration directly via Telnet/SSH or Web browser in case of Unity Express. Try connecting to Unity Express module IP address via browser.