Personal Communicator error 802 deskphone control

Unanswered Question
Feb 23rd, 2012
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Hi All,

I have:

CallManager 8.5

CUP: 8.5

LDAP Active Directory Windows Server 2003.

CUPC: 8.5

And have a problem with deskphone control. When I check Use My Deskphone For Audio all options for call are disabled and only i can send text message or e-mail. But if I uncheck this i can do everything (call to extension, mobile, text message, e-mail).

Note: In LDAP Authentication for End Users I change the LDAP port by 3268, However the problem persist.

So any idea please let me know.


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Gajanan Pande Thu, 02/23/2012 - 19:34
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  • Cisco Employee,


If you got any error message, could you share a screenshot of it ?


Christian Quiroga Fri, 02/24/2012 - 13:58
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Hi and thanks for your reponse, in this link I put some pictures about this error, i hope this help.

Note: In End user i have assigned the phones on Device Association.. see picture for more.


Christian Quiroga Fri, 02/24/2012 - 13:04
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Hi and Thanks for your response,... Yeah it happen for all models.. please help me.. I review and review but i don't find the problem



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