Personal Communicator error 802 deskphone control

Christian Quiroga · ‎02-23-2012

Hi All,

I have:

CallManager 8.5

CUP: 8.5

LDAP Active Directory Windows Server 2003.

CUPC: 8.5

And have a problem with deskphone control. When I check Use My Deskphone For Audio all options for call are disabled and only i can send text message or e-mail. But if I uncheck this i can do everything (call to extension, mobile, text message, e-mail).

Note: In LDAP Authentication for End Users I change the LDAP port by 3268, However the problem persist.

So any idea please let me know.

Thanks.

Gajanan Pande · ‎02-23-2012

Christian,

If you got any error message, could you share a screenshot of it ?

GP.

Christian Quiroga · ‎02-24-2012

Hi and thanks for your reponse, in this link I put some pictures about this error, i hope this help.

Note: In End user i have assigned the phones on Device Association.. see picture for more.

http://goo.gl/WJiaD

Thanks.

madhusudhana.vatala · ‎02-23-2012

Is this error occuring for all the phone models or specific models?

- Mady

Christian Quiroga · ‎02-24-2012

Hi and Thanks for your response,... Yeah it happen for all models.. please help me.. I review and review but i don't find the problem

Thanks