Account "supervision"

Unanswered Question
Feb 24th, 2012

Hello,

In order to supervise my IronPorts, version 7.5.1-102, I needed an account for Nagios.

Therefore I created a user named "supervision" with the "guest" role but it never worked.

Is "supervision" a restricted name ?

Thank for your answer,

I have this problem too.
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andmuell Sun, 02/26/2012 - 23:38

Hello Jennifer,

I had not problems creating that user on 7.5.1. What error did you get?

Regards,

Andreas

jennifer.bertrand Mon, 02/27/2012 - 05:24

Hello Andreas,

I had not problems to create this account. In fact, I did it.

My problem comes when I want to use this account. It doesn't work... 

I've used a very sample password: "testTEST"... and the same error:

Error     —     Errors have occurred. Please see below for details.

Invalid username or password

If I try another "user name", it works fine... so I would like to know if you have the same behaviour.

Thanks again,

jennifer.bertrand Thu, 03/15/2012 - 03:19

Hello,

Does anyone try this ? I've tried alson in 7.6 version and i have the same problem whit "supervision" account.

Maybe is the user length a little bit long ?

Thanks

jennifer.bertrand Thu, 04/19/2012 - 01:57

Hello,

Eventually,  Cisco helped me find the answer. I'll  share this in case someone encounters the same  behaviour.

In fact, “supervision” was not a restricted name, nor was the account's length a  problem.

Our ESAs have External Authentication enabled with an  AD which also has an account called  “supervision”.

When I tried to log on, the ESA authenticated this account with the AD before considering the local account.

That’s the raison why  my password never worked.

Best regards,

andmuell Mon, 04/23/2012 - 00:19

Hi Jennifer,

thanks a lot for sharing your result with us, I should probably have thought of that as well. Good to see you got it solved now, thanks again for sharing, highly appreciated:-)

Andreas

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Posted February 24, 2012 at 1:32 AM
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