Hello,

We are using CUCM 7.1.3, CUPS 8.0.2, and CUPC 8.0 in our environment. I have a question regarding the use of Application Dial Rules with CUPC. Specifically when calling external numbers in CUPC that are pulled from Active Directory (AD), like the mobile phone for example.

First off, all numbers in AD are listed as 10 digit numbers.

The Work number in CUPC is mapped to the 4-digit IP Phone field, so there is no issue calling people internally by doing the click to call.

Here's the problem:

A user in Montreal, for example:

1) Create an Application Dial Rule to put "9" in front of the local Montreal area code 514. If this is done, local calling in Montreal works fine from CUPC.

2) Create an Application Dial Rule to put "91" in front of all other 10 digit numbers. If this is done, long distance calls from Montreal work fine from CUPC.

Someone in Vancouver:

The call to a 514 number from CUPC will fail because the Application Dial Rule will put the "9" in front of it. It needs "91".

What I am getting at is it seems Application Dial Rules can not work for all users because some calls are local for some and long distance for others depending on which location you are at and which gateway you are going out of. Since they are applied globally, they do not account for location.

Has anyone been able to work around this? What do you do in your environments?

I hope the above is somewhat clear

Thanks!