02-26-2012 05:21 AM - edited 03-14-2019 09:26 AM
Hello,
I am facing a problem that the statistics for the agent in the CTIOS client is empty , the skill group statistics are showed normally but the problem is only with the Agent statistics , if i use CAD i can see the statistics the problem is only with the CTIOS client, Any idea what is happening ?
UCCE is 8.0(3) ES33
Amer
02-26-2012 06:18 AM
Hi,
Please refer the section "Statistics Problems" on page 26 onwards in the below link,
Hope it helps,
Anand
02-27-2012 03:20 AM
Hello Anand,
Unfortunatly it didn't help , i already tried to update the polling interval without luck.
Amer
03-14-2013 11:18 AM
Did you find a resolution for this? I am experiencing the same issue with CTIOS 8.5.3.
03-14-2013 08:18 PM
Hi Tony,
Can you check what do you have in the registry value set for the below two in CTIOS serve
[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\Ctios\CTIOS_
1) PollForAgentStatsAtEnd Call
2) PollingIntervalSec
Just make sure those values are set as default as given in the CTIOS System Manager guide
Regards,
Senthil
03-14-2013 11:49 PM
Hi Amer,
Can you post the registry snapshot of the loaction
"[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\Ctios\CTIOS_
Regards
Sandeep
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