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Redirect no answer field is populated in Web view report

Unanswered Question
Mar 1st, 2012
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Dear Expert;


We have call center and ICM 7.5 with CUCM 7.


In web view report we are getting some value in Redirect No Answer but when agent doesn’t answer it should   came in Abandon Ring.


We didn’t not mentioned Redirect No Answer Timer in ICM Agent Desk Settings List.


Regards

darsh

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Gajanan Pande Thu, 03/01/2012 - 22:43
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  • Cisco Employee,

Darsh,


Which report are you referring to ?


A screenshot of the report with concerned field highlighted would help a lot.


GP.

debasish rout Thu, 03/01/2012 - 23:25
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Hi;


The ICM Web view report where we get call center agent statistics.


I was not able to paste teh screen shot.IS theer any way to attach the screen shot in this forum.


Actually I am very new to this forum.


               




Regards

Darsh

debasish rout Thu, 03/01/2012 - 23:26
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can you give me your mail id I will send the screen shot.


Regards

darsh

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