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Redirect no answer field is populated in Web view report

debasish rout
Level 1
Level 1

‎03-01-2012 03:24 AM - last edited on ‎03-25-2019 07:20 PM by Community Manager

Dear Expert;

We have call center and ICM 7.5 with CUCM 7.

In web view report we are getting some value in Redirect No Answer but when agent doesn’t answer it should   came in Abandon Ring.

We didn’t not mentioned Redirect No Answer Timer in ICM Agent Desk Settings List.

Regards

darsh

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3 Replies 3

Gajanan Pande
Cisco Employee
Cisco Employee

‎03-01-2012 10:43 PM

Darsh,

Which report are you referring to ?

A screenshot of the report with concerned field highlighted would help a lot.


GP.

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debasish rout
Level 1
Level 1
In response to Gajanan Pande

‎03-01-2012 11:25 PM

Hi;

The ICM Web view report where we get call center agent statistics.

I was not able to paste teh screen shot.IS theer any way to attach the screen shot in this forum.

Actually I am very new to this forum.

               

Regards

Darsh

0 Helpful

debasish rout
Level 1
Level 1
In response to debasish rout

‎03-01-2012 11:26 PM

can you give me your mail id I will send the screen shot.

Regards

darsh

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