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UCCE version 7.5.10

Unanswered Question
Mar 5th, 2012
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Agent is stuck in Reserve,

Everytime I put through a test call it puts the agent in RESERVE and locks up the Agent CAD until I hang up my cell phone.


any troubleshooting Ideas out there



CAD version 7.6.3

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Chris Deren Mon, 03/05/2012 - 15:19
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    2017 IP Telephony, Contact Center, Unified Communications

If you search the forum for Stuck reserved you will find a lot of threads on it, most typical one is CSS/PT misconfiguration on CUCM side, ICM PG configuration issue, or missing routes on CVP/Proxy.


HTH,


Chris

Dass Prakash R Wed, 03/21/2012 - 11:42
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If the agent is struck in reserve state, it means that ICM has reserved the agent to transfer the call but unfortunately the call did not land in the agent extension. Please do check for the SIP trunk running between the CVP and CCM, also check for the CSS and PT from CCM

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