You need to console into the SRW2024 and then you should be able to factory reset it this way. On the boot up it will give you an option to bypass boot up if you don't know the admin user name and password. it's Cltr + R you'll have two seconds to push this button to bypass boot up and usually will take several tries.

Administration guide for SRW2024

Bit per second: 38400

Data bits: 8

Parity: None

Stop bits: 1

Flow control: None

Hope this helps,

  Jasbryan

If you have no access to the console port:

One way I've found to locate the IP of devices is to use TCPdump and look for packets from the hardware concerned (assuming you know the MAC address - it's printed on the case)

After that you can configure a suitable IP on your machine and then telnet/http in to make changes.

It's kludgy but it works.