Login Failed

Unanswered Question
Mar 6th, 2012

Hello everyone, i've just downloaded Jabber video. But i'm finding sobre trouble with the login.

"Login failed -  due to registration faliure"

Internal Server: https://sjc1-movi-pr-bootproxy-vip.ciscojabbervideo.com/endpoint/configuration

Can anyone help me?


I have this problem too.
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figueirt Tue, 03/06/2012 - 13:04

Hi, I also have trouble logging in but only behind the corporate firewall and I haven't found any documentation as to what they try to do and on what ports.

adamar Fri, 03/09/2012 - 06:53

I have the same problem. Opening ports given in the Document 23195 did not resolve the issues. Our firewall is Cisco ASA.

Thank you


Hoan Mai Fri, 03/09/2012 - 09:29

Hi Adam,

1. Before you logged into CJV, there's a sign-in settings, please post the screen capture of the window.

2. You downloaded the installer from the sign-up page correct?  This will not work if you use other

variations of jabber/movi @ cisco.com page.

Rick Mai

adamar Fri, 03/09/2012 - 11:02

This is the screenshot of the sign-in settings

yes i did download the client from the page and i do not have any other jabber or movi client on that pc. Also keep in mind that the same download did work without a problem on my home computer.

Thank you


Hoan Mai Fri, 03/09/2012 - 11:08

Hi Adam,

put in a . (period) in the SIP Domain field and try.

Rick Mai

adamar Fri, 03/09/2012 - 11:09

unfortunately i cannot edit the fields in the settings


Hoan Mai Fri, 03/09/2012 - 11:24


missing a period is not good.  Try un-install and re-install the app to see if you can see the . re-populate.

Rick M

adamar Fri, 03/09/2012 - 11:49

Still no period thou i just checked my home computer and there is no period either and it is working there


pchilds@interno... Thu, 03/15/2012 - 01:05

adamar wrote:

I have the same problem. Opening ports given in the Document 23195 did not resolve the issues. Our firewall is Cisco ASA.

Thank you


I have seen this behind our Cisco ASA.   The ASA appears to intercept the TLS traffic to on port 5061 and cause certificate fail errors when the client attempts to register.

From a quick look it appears this may be due to a tls-proxy facility on the ASA, which I assume would require some tweaking to leave this TLS traffic unmunged.

adamar Tue, 03/20/2012 - 06:01

Cisco ASA was the problem. Quick TAC case fixed things right up.

Thank you for pointing me in a right directory.


Nikhil Jayan Tue, 03/20/2012 - 09:05

I am also facing the same issue.


Nikhil Jayan

adamar Tue, 03/20/2012 - 10:27


are you using ASA as your firewall??


Nikhil Jayan Wed, 03/21/2012 - 06:25

Yes adam

we are using ASA as the outside first layer firewall and Palo Alto as the second layer firewall.


Nikhil Jayan

adamar Wed, 03/21/2012 - 06:55

the following is the information i needed to change in ASA in order for Jabber to work:

The existing config was:

class-map sec_sip

match port tcp eq 5061

So instead of match the port 5061 we can match an ACL:

Access-list TEST deny ip any host

Access-list TEST deny ip host any

Access-list TEST permit tcp any any eq 5061

class-map sec_sip

no match port tcp eq 5061

match access-list TEST

Keep in mind that is the ip address of the JAbber server that we are connecting to.

Let me know if that helped.




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Posted March 6, 2012 at 3:46 AM
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