I'm trying to order a laptop locker from a website for busness purposes. Sure I can go into the IronPort and whitelist the site, but I want to know why the IronPort is so flaky like this.
The error I'm getting is this (sanitised domain name and username):
The website you are trying to access is blocked.
Base64Decode error '800a0001'
Bad Base64 string.
/ironport/blocked.asp, line 78
Now why would the blocked category be Shopping, but yet in another tab I am at www.walmart.com and that loads fine? In fact other sites like Newegg, PCMall, BestBuy, Staples, Officemax, etc... all shopping sites - work great.
Can someone tell me the best way to diagnose this problem rather than bypass the webfilter or maintain long lists of one off exceptions?
S160 running v7.1.3-014 for Web
Simplest way to diagnose is to use the Policy Trace feature under System Administration, this will show all the policies that the account is hitting.
More detailed logs can be found from SSHing to the box and running a grep on the accesslogs, how is best depends on your setup. But basically:
regular expression: username
Tail the logs: yes
And then do the actions which are getting allowed/denied and use them to find out the reason - AVC is application controls, etc.