Cisco Jabber on Windows 7 64 Bits

Unanswered Question
Mar 6th, 2012

Can I install Jaber Video on Windows 7 64 bit edition?

I have this problem too.
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Rick Mai,

I am getting the following error when installing Jabber ver 6.3 on  a Dell Optiplex 780 with Win7 64bit.  Tells me to upgrade my video drivers, however they are the latest rev for this PC.  I have tried numerous configurations, install on a clean OS, etc.  Exception Code: c0000005, See below.  The older Movi versions worked fine on these PCs.

Using just the onboard video we get the following error: 

"New features in this version of jabber video are not supported by your computer's graphics driver. Update to the newest graphics driver available and run jabber again."  But, once again our video driver is the latest avaiable from Dell.


Jeff G.

Hoan Mai Wed, 03/27/2013 - 11:22

Hi Jeff,

Go to the manufacture's download site and see if you can install the latest driver to see if that works.

Rick Mai


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