I am looking to implement UCCX 8.5 initially for our help desk call center. I wanted to see if anyone had a sample script I would be able to look at.
The scenario is the calling party calls extension 3333
Receive a message that you have reached the IT Helpdesk
Press 1 for a Systems System Status
Press 2 to speak to a Support Desk Specialist, if all agents our busy it would roll over to an outside number to outside services.
Press 3 for more specific support questions.
Any help would be greatly appreciated.
Here is a high level script that does what you want. You would need to modify the details for how you wanted it to work, but this should get you in the right direction.