I have made a test lab environment to simulate a problem.
There is one agent and one CSQ. When I call the script trigger number the agent phone rings and I answer the call.
I keep this call on and put both phones on mute.
When I call from another phone to the trigger number I hear the prompt "you are the first waiting customer...."
I let the second caller waiting in the queue for more then 15 minutes.
When the 16th minute starts I hear another message from UCCX itself (not one of my own prompts) that the call cannot be answered. This message repeats a couple of times and then the call is abandoned.
Could you please let me know if this is default normal behavior of the UCCX system?
Is this a parameter which I can change to unlimited waiting time?
Thanks in advance,
This is not a default normal behavior, does your script by any chance allow queuing for certain time, or is your queue loop infinite? Can you post your script?