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UCCX 7.0 calls abandoned after 15 minutes waiting in CSQ

Answered Question
Mar 9th, 2012
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Hi,


I have made a test lab environment to simulate a problem.

There is one agent and one CSQ. When I call the script trigger number the agent phone rings and I answer the call.

I keep this call on and put both phones on mute.

When I call from another phone to the trigger number I hear the prompt "you are the first waiting customer...."

I let the second caller waiting in the queue for more then 15 minutes.

When the 16th minute starts I hear another message from UCCX itself (not one of my own prompts) that the call cannot be answered. This message repeats a couple of times and then the call is abandoned.


Could you please let me know if this is default normal behavior of the UCCX system?

Is this a parameter which I can change to unlimited waiting time?


Thanks in advance,


Regards,


Ruben

Correct Answer by Chris Deren about 5 years 5 months ago

This is not a default normal behavior, does your script by any chance allow queuing for certain time, or is your queue loop infinite? Can you post your script?


Chris

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Correct Answer
Chris Deren Sat, 03/10/2012 - 07:02
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This is not a default normal behavior, does your script by any chance allow queuing for certain time, or is your queue loop infinite? Can you post your script?


Chris

rubendehaas Sun, 03/11/2012 - 23:59
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Thank you for your reply. I will check the script and come back with the results.


Regards,


Ruben

rubendehaas Tue, 04/03/2012 - 22:55
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This issue happened because our script exceeded 1000 lines. We saw this after debugging the script. We changed the level to exceeded after 2000 lines. We now get the error message from UCCX self after 40 minutes which for us is a workable solution.


Thank you for your help.


Regards


Ruben

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