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Position in the queue-UCCX Script

Answered Question
Mar 12th, 2012
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Hi All,


I want to make a script so when all agents are busy, the prompt playing saying"......you are 4th in the queue".


My problem is how I can make the prompt to get # from " Get reporting statics". I have seen some posts here which was very useful, however, still do not know how configure a " prompt" to fetch "position in the queue".


What I did not which does not work is in the attachment. I really apprecitae if someone can help.

Attachment: 
Correct Answer by Aaron Harrison about 5 years 5 months ago

Hi


So - you have the get reporting step correct by the look of it, this will set your PIQ int to the position in queue.


There are two options for the prompt:


- You can use the 'create generated prompt' step to create a prompt from the int (it will just say 'one' or 'three' for example). You still need to get recorded prompts that say 'you are currently' and 'in the queue' to play before and after it, the system doesn't generate those for you...


- I would get whoever you use to record the 'you are currently' and 'in the queue' prompts to also record prompts saying 'one', 'two' 'three' etc up to whatever number you like, and then select one of those prompts to play based on the value of PIQ. It's more work than just using a create generated prompt step, but generally sounds better.


Regards


Aaron


Aaron Harrison

Principal Engineer at Logicalis UK


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Correct Answer
Aaron Harrison Mon, 03/12/2012 - 16:39
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Hi


So - you have the get reporting step correct by the look of it, this will set your PIQ int to the position in queue.


There are two options for the prompt:


- You can use the 'create generated prompt' step to create a prompt from the int (it will just say 'one' or 'three' for example). You still need to get recorded prompts that say 'you are currently' and 'in the queue' to play before and after it, the system doesn't generate those for you...


- I would get whoever you use to record the 'you are currently' and 'in the queue' prompts to also record prompts saying 'one', 'two' 'three' etc up to whatever number you like, and then select one of those prompts to play based on the value of PIQ. It's more work than just using a create generated prompt step, but generally sounds better.


Regards


Aaron


Aaron Harrison

Principal Engineer at Logicalis UK


Please rate helpful posts...

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