- Bronze, 100 points or more
It's my understanding that UCCX licensing (agent seats) is a concurrent usage model, vs. a configured agent model. Does anyone know how I can view current/peak concurrent agent utilization to ensure we don't hit a license limit unexpectedly?
If you want to track the realtime overall logged in Agents (Ready\Not Ready\Talking) only, than you can use the real time reporting tool.
UCCX Admin->Tools->Real Time Reporting.
Click on the Report->Overall Cisco Unified Contact Center Express status.
Here in the above section you will see this information.
Note: Lets say you have 50 Agent seat (for an example) license, if you try to log in the 51th Agent, this 51th instance will get an error message saying that all the licenses have been consumed thus making it not to log in.
Hope it helps.
Please rate helpful posts..