×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

Viewing license utilization for UCCX

Answered Question
Mar 13th, 2012
User Badges:
  • Bronze, 100 points or more

It's my understanding that UCCX licensing (agent seats) is a concurrent usage model, vs. a configured agent model.  Does anyone know how I can view current/peak concurrent agent utilization to ensure we don't hit a license limit unexpectedly?

Correct Answer by anchoudh about 5 years 5 months ago

Hi Paul,


If you want to track the realtime overall logged in Agents (Ready\Not Ready\Talking)  only, than you can use the real time reporting tool.


UCCX Admin->Tools->Real Time Reporting.


Click on the Report->Overall Cisco Unified Contact Center Express status.


Here in the above section you will see this information.


Note: Lets say you have 50 Agent seat (for an example) license, if you try to log in the 51th Agent, this 51th instance will get an error message saying that all the licenses have been consumed thus making it not to log in.


Hope it helps.

Anand


Please rate helpful posts..

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
anubhati Tue, 03/13/2012 - 17:41
User Badges:
  • Cisco Employee,

Hi Paul,


If its a windows based UCCX system you can run the "ShowLicenseUsage.exe" file in the folder "C:\Program Files\Cisco\Desktop\bin" and check the number of licenses used


Note:

The agent seats are not only used by CAD clients , supervisor / HR user and appadmin user 1 seat each along recording session


Hope this helps


Anuj

Paul McGurn Tue, 03/13/2012 - 17:51
User Badges:
  • Bronze, 100 points or more

Thanks for the response.  This is the linux-based version.  Running 8.5SU2 with recording .cop fix.

Correct Answer
anchoudh Tue, 03/13/2012 - 19:02
User Badges:
  • Red, 2250 points or more

Hi Paul,


If you want to track the realtime overall logged in Agents (Ready\Not Ready\Talking)  only, than you can use the real time reporting tool.


UCCX Admin->Tools->Real Time Reporting.


Click on the Report->Overall Cisco Unified Contact Center Express status.


Here in the above section you will see this information.


Note: Lets say you have 50 Agent seat (for an example) license, if you try to log in the 51th Agent, this 51th instance will get an error message saying that all the licenses have been consumed thus making it not to log in.


Hope it helps.

Anand


Please rate helpful posts..

Paul McGurn Wed, 03/14/2012 - 15:58
User Badges:
  • Bronze, 100 points or more

Exactly what I was looking for.  I'll see if the RTMT app also allows for alerting on that.  I'd prefer to find out when we're approaching limits vs. when we hit them. 

Actions

This Discussion